Leonardo Club Hotel Eilat

The hotel is a prominent family-oriented destination, particularly celebrated for its water slides and comprehensive kids' activities that ensure a memorable stay for younger guests. Its central location also makes it convenient for sightseers and shoppers looking to explore the city. Guests frequently highlight the attentive and helpful staff, the wide variety of food options, and the general cleanliness of the premises. While the hotel is an excellent fit for families seeking an engaging and fun-filled vacation, some guests note that the lively atmosphere, especially with children, might not be ideal for those seeking a quiet retreat. To enhance your experience, it is advisable to inquire about the operating hours of specific water park attractions upon arrival, as these can vary, and consider requesting a room away from the main activity areas if noise is a concern.

Facilities & Amenities
The hotel offers a wide array of facilities designed to enhance the guest experience, particularly for families. The water slides and pools, including a heated pool for cooler months, are a major draw, though some guests noted that certain water park features or the main large pool were occasionally under construction or had limited operating hours, with slides sometimes closing earlier than the main pool. The gym is available, but several reviews describe it as dated, poorly maintained, and sometimes difficult to access, with reports of unpleasant smells and a lack of towels. While the hotel provides free Wi-Fi, its performance can be inconsistent, especially on higher floors. Guests appreciate the fast elevators and the convenience of free parking. The kids' club and entertainment activities are highly praised, offering engaging options for children, though some found the physical space of the club to be less impressive than depicted in promotional materials, lacking modern video games or foosball.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests commend the hotel for its generally clean rooms and well-maintained common areas, often highlighting the spaciousness of the accommodations and the presence of a nice balcony. However, a significant number of reviews report issues such as ants and cockroaches in rooms, worn-out mattresses, and instances of rooms not being adequately cleaned upon arrival, with some even finding hair or crumbs from previous guests. There are also mentions of unpleasant sewage smells in rooms and mold in bathrooms. Some rooms are described as old and dated, featuring broken furniture, crooked spring mattresses, and leaking showers that cause water to spill onto the floor. While some found the beds comfortable, others experienced discomfort due to the condition of the mattresses. The refrigerator in some rooms was also noted as not being sufficiently cold.

Dining & Food Quality
Feedback on dining and food quality is quite varied. Many guests praise the food as excellent, tasty, and abundant, highlighting the wide variety of options available at breakfast and dinner, which caters well to families and children. Specific mentions include good vegetarian options and an overall high standard of culinary offerings. However, a notable portion of reviews describe the food as basic, tasteless, or even inedible, with complaints about bland flavors and burnt meat from the grill. The dining room frequently experiences crowding and long queues for entry, leading to a chaotic atmosphere. Some guests reported issues with dirty utensils and an unpleasant smell in certain areas. While the hotel offers an all-inclusive concept, the beverage selection is often criticized for its low-quality wine and beer, and snacks between meals are limited to basic ice pops rather than ice cream, with the pizza bar often being closed.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, placing guests within easy walking distance of major attractions and amenities. It is conveniently situated just a five-minute walk from the Ice Mall and a ten to fifteen-minute stroll to the promenade, offering access to various shopping and entertainment centers. This prime position means guests often do not need a car to explore the immediate surroundings. The availability of free parking on-site is a highly appreciated feature, providing convenience for those traveling by vehicle. While most guests find the location ideal for exploring the city's offerings, one review expressed general concerns about the surrounding area, though this was not a widespread sentiment. Overall, the hotel's accessibility to key points of interest significantly enhances the guest experience, making it a practical choice for both leisure and family trips.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with many guests commending their helpfulness, kindness, and attentiveness. Numerous reviews specifically highlight the exceptional efforts of the customer relations team, who are praised for their caring attitude, proactive check-ins, and willingness to go above and beyond to ensure guest satisfaction, including offering room upgrades and special treats. The check-in process is generally described as quick and efficient, and staff are noted for being responsive to requests and resolving issues promptly. The entertainment team is also frequently lauded for their engaging activities and shows, particularly for children. However, some guests reported negative experiences, citing instances of uninviting or dismissive staff at the reception, particularly during busy periods, and a perceived lack of concern when serious issues arose. Despite these isolated complaints, the overall sentiment points to a dedicated and service-oriented team.

Additional Information
Guests should be aware of several miscellaneous details that can impact their stay. Some reviews mention significant noise levels from other guests, particularly children, throughout the day and even late into the night, which can affect the tranquility of the experience. There were isolated but serious reports of an elevator malfunction that caused distress to guests. While the hotel aims to provide a comprehensive experience, some visitors noted a perceived staff shortage during peak times, leading to delays in service. Additionally, there were complaints regarding booking discrepancies, where guests were unexpectedly moved to a different hotel or did not receive promised room upgrades. The hotel's all-inclusive model, while popular, has led to some guests feeling that certain amenities or services were not as advertised, or that they were overcharged compared to their initial booking agreements. The presence of smoking in various areas was also a point of concern for some non-smoking guests.