Travelodge Newcastle Quayside

This hotel offers a memorable stay, largely due to its prime Quayside location with many rooms boasting excellent river views, making it a signature feature. Guests consistently highlight the friendly and helpful staff, the cleanliness of the rooms, and the comfortable beds as key elements of a positive experience. It is an ideal choice for sightseers and leisure travelers looking to explore the city's attractions, restaurants, and bars, as well as for concert-goers due to its proximity to the arena. Families also find the spacious rooms and convenient location suitable for their needs. To make the most of your visit, be prepared for a steep walk or steps if heading directly to the city center from the hotel, and ensure you understand the parking arrangements upon arrival.

Facilities & Amenities
The hotel provides a convenient bar and cafe on-site, which many guests appreciate for its accessibility and atmosphere. While some older reviews mention issues with Wi-Fi being paid or having poor signal, it remains available. The hotel features lifts for easy access, which is particularly helpful for guests with mobility difficulties. Rooms are equipped with tea and coffee facilities, and guests can request extra bedding and pillows from reception. Some guests note that certain rooms lack drawers or sufficient storage space, requiring them to live out of suitcases. Additionally, a few reviews mention the absence of a hairdryer in some rooms and that the bar and reception counters can be high for wheelchair users.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as very clean, fresh, and well-maintained. The comfortable beds are a recurring highlight, ensuring a restful night's sleep for most visitors. Many rooms are noted for being spacious, including family rooms, and some offer desirable river views. The modern design and recent refurbishment of the hotel are also frequently mentioned. While most guests find the rooms quiet, a few have experienced noise levels from the road or outside, though this is not a widespread issue. The showers are generally reported as efficient, and blackout curtains are effective. However, some minor concerns include a lack of shelving in the bathroom showers and occasional issues with air conditioning or worn pillows.

Dining & Food Quality
The breakfast at the hotel receives widespread positive feedback, described as a buffet with a great variety of hot and constantly replenished items, offering good quality and excellent value. The bar area is also well-regarded for being well-stocked and clean. However, feedback on the evening meal or dinner is notably mixed, with many guests expressing significant disappointment. Common complaints include the food quality being poor, meals being overcooked, unpleasant, or tasteless, and experiencing long waits. Some guests suggest dining elsewhere for dinner, while still enjoying the breakfast. The coffee from the machines is occasionally described as watery, and some specific breakfast items like mushrooms have received negative comments.

Location & Accessibility
The hotel's central location on the Quayside is a major draw, offering river views and placing guests within easy walking distance of numerous restaurants, bars, and attractions. It is particularly convenient for those attending events at the Utilita Arena, typically a 10-15 minute walk away. While the hotel is well-situated for exploring the immediate area, guests frequently mention the challenge of the long stairs or steep hill required to reach the main city center or train station. Parking is available on-site, though it is paid and some guests find the spaces limited or tight. Despite its convenience, a few guests have expressed feeling unsafe walking alone from the train station in the dark due to the hotel's slightly removed position.

Staff & Service
The hotel's staff consistently receive high praise, being described as exceptionally friendly staff, helpful staff, attentive service, and professional. Many guests highlight their willingness to "go the extra mile" to ensure a comfortable stay, assisting with requests for extra items, directions, and even taxi arrangements for guests with mobility needs. The quick check-in process is also frequently noted. While the majority of feedback is overwhelmingly positive, a few isolated incidents mention a less welcoming receptionist or issues with room service, such as guests having to collect their own linen. Overall, the staff's dedication significantly enhances the guest experience.

Additional Information
The hotel provides accessible room features designed for guests with mobility needs, including ample transfer space, appropriate plug socket heights, and accessible wardrobes. However, some guests note that the main reception desk is too high for wheelchair users without a cut-out. While blue badge parking is available and free for holders, there have been observations of misuse of these spaces. Some guests have reported issues with car park management, particularly concerning vehicles blocking access. The hotel's floor-to-ceiling windows offer great views but can raise privacy concerns as other rooms may overlook them, suggesting a need for net curtains. A few guests have also mentioned noise from cladding on the building during rain, which can disturb sleep.