Susanna

The hotel offers a highly desirable location, providing spectacular views of the Luxor Temple and the Nile River, making it a memorable choice for guests. Its signature feature is undoubtedly its prime position, which is ideal for sightseers and budget travelers seeking convenient access to major attractions. Many guests appreciate the friendly and helpful staff and the overall value for money provided. While some aspects of the hotel are described as basic or dated, the central location and attentive service consistently stand out. For solo female travelers, the hotel is often perceived as a safe and welcoming base. To make the most of your stay, consider requesting a room with a direct view of the Nile or Luxor Temple, and be prepared for the lively atmosphere and persistent solicitations from taxi drivers and vendors just outside the entrance.

Facilities & Amenities
The hotel features a rooftop pool that, while often described as small or basic, offers truly amazing views of the Luxor Temple and the Nile, providing a refreshing escape. Guests generally find the air conditioning in rooms to be effective, though some units are older or can be noisy. Wi-Fi connectivity receives mixed feedback, with many finding it good and stable, while others report it as unreliable or poor in certain areas. An elevator is available for convenience, though some guests note it can be old. Rooms are typically equipped with a refrigerator, which is appreciated, but guests should note the absence of kettles or tea/coffee making facilities. Some reviews mention issues with the hot water supply, occasionally requiring a long wait for it to heat up.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests report their rooms as clean, comfortable, and well-maintained, highlighting comfortable beds and good linens. Housekeeping staff are often praised for their attention to detail and for creating unique towel sculptures. However, a notable number of guests describe rooms as dated, with some reporting issues such as dirty carpets, stained towels, or a smell of humidity. A few isolated but severe complaints mention bed bugs and general uncleanliness. Noise levels are a recurring concern, with guests frequently mentioning street noise, market sounds, loud conversations, and mosque calls impacting their sleep, particularly in front-facing rooms. Basic amenities like toiletries are sometimes noted as missing.

Dining & Food Quality
The hotel's breakfast is served on a rooftop terrace offering spectacular views of the Luxor Temple and the Nile, which is a major highlight for many guests. The quality and variety of the breakfast receive mixed reviews; some describe it as good, varied, and delicious, including options like omelets, cheese, and bread. Others find it basic, simple, limited in choice, or even poor, with complaints about instant coffee, watered-down milk, and occasional issues with flies around the food. The hotel generally does not offer other meal services, such as lunch or dinner, though there are numerous restaurants and food options within walking distance nearby.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly across from the Luxor Temple, offering unparalleled views and immediate access to this iconic site. Guests find it to be within walking distance of the Nile River, the bustling souk (market), the train station, and the bus station, making it highly convenient for exploring the city. While the location provides excellent proximity to attractions, guests frequently mention the presence of persistent taxi drivers and carriage drivers directly outside the hotel, which can be noisy and lead to constant solicitations. Despite this, the convenience of being in the heart of the city is a major draw.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend their willingness to assist with requests, provide local information, and ensure a comfortable stay. The check-in and check-out processes are often described as smooth, with staff accommodating early check-ins and late check-outs and offering luggage storage. Housekeeping is particularly noted for its excellent service and creative towel sculptures. However, a small number of reviews report negative experiences, including instances of perceived rudeness, unresponsiveness to complaints, or issues with transparency regarding services and fees. Despite these isolated incidents, the overall sentiment regarding staff is overwhelmingly positive.

Additional Information
Guests should be aware that while the hotel offers a laundry service, some reviews indicate it can be expensive and that clothes may be returned damp. The hotel can arrange car services for guests, with a fee typically applied. It is important to note that safe deposit boxes are not available in individual rooms but can be found at the reception desk for securing valuables. A unique and often appreciated touch is the daily creation of towel sculptures by the housekeeping staff, adding a delightful surprise to the room. Some guests have reported a persistent motor sound in certain rooms, which can be disruptive.