Super 8 by Wyndham Chattanooga Lookout Mountain TN

This hotel stands out primarily for its exceptional value, offering an inexpensive option for travelers, particularly those on road trips or seeking a budget-friendly overnight stay. Its convenient location near major highways and local attractions is a consistent highlight. While some guests find the rooms adequately clean and comfortable, a significant number report issues with pervasive unpleasant odors, general wear and tear, and maintenance concerns throughout the property. The staff receives mixed reviews, with some guests praising their friendliness and helpfulness, while others encounter uninviting or uncommunicative service. The hotel is suitable for travelers prioritizing cost-effectiveness and accessibility over extensive amenities or pristine conditions. To enhance your stay, consider bringing your own air freshener and managing expectations regarding the overall upkeep and available facilities, especially the pool and breakfast offerings.

Facilities & Amenities
The hotel offers a range of basic facilities and amenities, though their condition and availability often vary. The outdoor pool is a frequently discussed feature, but many guests report it being closed, dirty, or in need of significant maintenance, often appearing green or uninviting. While some guests found the Wi-Fi to be reliable, others experienced connectivity issues. Rooms are generally equipped with a refrigerator and microwave, which are appreciated conveniences. The air conditioning receives mixed feedback, with some finding it effective, while others report it being noisy, non-functional, or leading to humid room conditions. Elevators are available and generally functional. However, the ice machines are sometimes limited to the lobby, and some guests noted safety concerns with exposed wiring. Vending machines are present but often have a limited selection. Some guests also reported that the in-room phones were not working, necessitating trips to the front desk for assistance.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied among guests. While some found their rooms to be clean, neat, and comfortable, many others reported significant issues, including filthy carpets with numerous stains, mold in bathrooms and on walls, and a pervasive musty or smoky odor. Several guests encountered bed bugs or other insects, and some noted bloodstains on mattresses or burn holes in bedding. The beds themselves received mixed reviews, with some finding them comfortable and soft, while others described them as hard or equipped with lumpy, small pillows. Noise levels from adjacent rooms or hallways were a common complaint due to thin walls. Bathrooms are frequently cited for issues such as mold, peeling paint, low water pressure, or non-functional showerheads. Additionally, some rooms lacked basic amenities like a coffee maker or a blow dryer, and general room condition often included holes in walls, broken windows, or outdated decor.

Dining & Food Quality
The hotel offers a complimentary continental breakfast, though guest feedback indicates it is often quite basic and limited. The selection typically includes waffles, cereal, toast, muffins, and yogurt. Many guests found the juice to be watered down and the coffee sometimes unavailable or needing to be restocked. There is a notable lack of protein options or fresh fruit, leading some guests to seek breakfast elsewhere, often at the Waffle House located conveniently nearby. The breakfast area itself is frequently described as small and cramped, with very limited seating, making it challenging for multiple guests to dine comfortably, especially during peak hours. Some also noted issues with the area not being consistently restocked or cleaned. Overall, the breakfast is generally seen as a minimal offering, suitable for a quick bite but not a substantial meal.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering convenient access to major interstates like I-24 and I-75, making it ideal for travelers on the go. Guests appreciate its proximity to popular attractions such as Lookout Mountain, Ruby Falls, and the Tennessee Aquarium, as well as various dining options including Waffle House, Golden Corral, and Cracker Barrel. Some rooms also offer pleasant mountain views. The parking lot is described as spacious and truck and trailer friendly, providing ample space for larger vehicles. While many guests found the area to be safe, some reviews mentioned concerns about sketchy behavior or the presence of homeless individuals in the vicinity, particularly in the back areas. Despite these isolated concerns, the hotel's accessibility to local amenities and tourist sites remains a strong positive.

Staff & Service
Feedback on staff and service is quite varied, reflecting a mixed guest experience. Many guests praised the front desk staff for being friendly, helpful, and accommodating, particularly during check-in, making the process smooth and efficient. Some highlighted specific individuals for their professionalism and positive demeanor. However, a notable number of reviews described staff as unfriendly, uncommunicative, or unwelcoming, with some guests feeling they were treated rudely or encountered staff who seemed disengaged. The check-in process itself was generally quick for some, while others experienced delays or issues with room keys and reservations. Housekeeping also received mixed comments; some found rooms well-maintained, but others reported issues like missed cleaning, lack of fresh towels, or items being thrown away. Overall, while some guests experienced excellent and responsive service, others found the staff's approach to be inconsistent.

Additional Information
Guests should be aware of several additional aspects of their stay. The hotel maintains a pet-friendly policy, though some guests found the fees per pet to be disproportionately high compared to the room rate, and noted challenges in finding suitable outdoor areas for pets. A $100 deposit is often required upon check-in, and some guests reported delays or issues with receiving their refund in a timely manner. Despite being designated as a non-smoking hotel, numerous reviews indicated the presence of cigarette smoke in hallways and rooms. Safety and security were concerns for some, with mentions of doors not locking properly, missing smoke detectors, and general unease due to external factors. Many guests reiterate that the hotel offers good value for its price, provided expectations are managed regarding its status as an older property. It is also frequently noted that rooms typically lack an in-room coffee maker, which some travelers found inconvenient.