SUNRISE Diamond Beach Resort

The hotel is a massive resort renowned for its extensive pool complex and direct sea access, offering a diverse range of experiences. Guests consistently highlight the exceptional staff, impeccable cleanliness, and a wide array of dining options. It's an ideal destination for couples seeking relaxation at the adults-only pool, families enjoying the water park and activities, and sightseers due to its convenient location. Relaxers will appreciate the quieter zones available throughout the property. To enhance your stay, guests recommend arriving early for the buffet to avoid crowds and exploring the diverse à la carte restaurants for a more personalized dining experience. Be aware that pool and beach closing times are earlier than some might expect.

Facilities & Amenities
The hotel boasts a big pool for general activities and a very peaceful adults only pool, highly praised by guests for its serene atmosphere and attentive staff. There's also a small water park for children and other quieter pools, ensuring options for all preferences. Guests appreciate the variety of bars available, including the lively Latitude spot for evening music and cocktails, and other themed bars offering a vast selection of drinks. A well-equipped fitness center is available for guests to maintain their routines. For those seeking exclusivity, the Posh Club offers exclusive services such as a reserved beach area and a dedicated restaurant. On-site shops are available, though some guests found the prices to be on the higher side.

Cleanliness & Room Comfort
Guests consistently describe the hotel and rooms as spotless and well-maintained, with cleaning staff often creating lovely decorations from flowers and towels. Many rooms, particularly the swim-up rooms, are highlighted as being very good, offering direct pool access and all necessary comforts. Rooms are generally found to be spacious and clean, contributing to a pleasant stay. While the comfortable beds ensure a restful night's sleep, some guests noted that the bathroom lighting could be dim, making it difficult for tasks like applying makeup. A few isolated comments mentioned minor housekeeping oversights like hairs or food particles on bedding, but overall, the cleanliness is highly rated. Noise levels are generally not reported as an issue.

Dining & Food Quality
Dining experiences receive mixed but generally positive feedback. The main buffet restaurant, Jewels, offers a plenty of selection for breakfast, lunch, and dinner, though it can get busy, prompting advice to go early. The hotel provides access to several à la carte restaurants, including Indian, Italian, Mongolian, Egyptian, sushi, and grill options, which many guests found to offer excellent, freshly cooked food and a more special dining experience. However, some guests expressed disappointment with the overall food quality, finding it average or a "real let down," particularly noting a lack of vegetarian/vegan options and alternative milk. Breakfast variety is generally rated highly, with the Egyptian restaurant offering a quieter alternative with a sea view.

Location & Accessibility
The hotel boasts a great location, described as a lovely resort directly on the sea. Guests appreciate its proximity to local amenities, with a few shops located just a five-minute walk away. The beach area is accessible, featuring an adults-only section, though some guests found the beach itself "not great." A significant highlight for many is the snorkeling pontoon, providing direct access to a beautiful coral reef for underwater exploration. The hotel's setting allows for easy access to various activities and relaxation spots, making it convenient for guests to explore the immediate surroundings or simply enjoy the resort's extensive offerings.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, attentiveness, and dedication to ensuring a memorable holiday. Guests highlight their helpful nature, with many feeling that the staff "cannot do enough for you" and genuinely want to please. From cleaning staff to reception and restaurant teams, the service is described as exceptional customer service. While the check-in process was noted by some as potentially lengthy or not as professional as expected, overall staff efforts to resolve issues and accommodate requests are appreciated. Housekeeping is also commended for keeping rooms spotless. Many guests noted that staff recognize repeat visitors, adding a personal touch to their stay and enhancing the overall guest experience.

Additional Information
Guests who opted for the Posh Club benefits reported a significantly enhanced experience, including exclusive services, a dedicated restaurant, and the convenience of an all-inclusive package. Some Posh Club suites offered shared pools, which guests occasionally had sole use of. A recurring point of feedback is that the pool and beach closing times are considered too early by many, especially given the warm evening temperatures. For those wishing to show appreciation, a tipping policy exists, with US dollars and Euros being the preferred currencies, and currency exchange available on-site. Some guests found the poolside music to be "head banging house music," which was unexpected for a resort setting.