Serenity Stay

This hotel has recently undergone extensive renovations, transforming its interior into a modern and appealing space, which many guests consider its signature feature. It offers a compelling blend of affordability and updated accommodations, making it an excellent choice for budget-conscious travelers and those seeking a comfortable overnight stay during their journeys. The hotel is also notably pet-friendly, appealing to guests traveling with their animal companions. While many appreciate the comfortable beds and the consistently friendly staff, the showers frequently receive high praise for their exceptional quality and modern design. This establishment is particularly well-suited for families and solo travelers looking for good value without compromising on updated amenities. To enhance your stay, it is advisable to inquire about room location to minimize potential noise disturbances, and be prepared for a security deposit upon arrival, which is a common practice not always explicitly advertised.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed for guest convenience. Many guests enjoy the outdoor pool, describing it as nice, clean, and inviting, though some note it may not always be open due to seasonal availability or ongoing renovations. Wi-Fi connectivity is generally reliable, with guests reporting a strong signal, although some experienced intermittent issues, particularly with television connectivity. Each room is typically equipped with a mini-fridge and microwave, adding to the convenience for longer stays or storing snacks. While televisions are often large and modern, a few guests encountered problems with functionality or remote controls. The availability of a coffee maker in rooms is appreciated, though some found it missing or lacked coffee supplies. Feedback on ice machines is mixed, with some guests noting their absence or inconvenient location.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being very clean, spotless, and neatly maintained, often highlighting the modern decor and recent updates. However, a significant number of reviews mention issues such as stained sheets, towels, or furniture, and some report finding dirt on floors or walls, leading to concerns about thoroughness. Bed comfort also varies, with some guests praising the beds as super comfortable and conducive to a good night's sleep, while others found them to be uncomfortably hard or squeaky. The showers, featuring excellent water pressure and modern designs like rain shower heads, are almost universally praised. Noise levels are a frequent complaint, with many guests experiencing disturbances from neighboring rooms, loud conversations, or outside activities, indicating thin walls. Some rooms also had unpleasant odors, ranging from cigarette smoke to mustiness or even urine, and issues like gaps under doors allowing light or insects to enter were noted.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives varied feedback from guests. Many describe it as good, delightful, or above average for an inclusive offering, appreciating the convenience of a free meal. The selection typically includes hot items like eggs, sausage, biscuits and gravy, and waffles, alongside cold options such as cereal, bagels, and fruit. However, some guests found the breakfast to be just "okay" or not particularly appealing, noting issues like items running out, food not being warm enough, or a lack of variety, particularly regarding meat options. The coffee is generally well-received. Beyond breakfast, the hotel's location is frequently highlighted for its convenience to nearby restaurants, offering guests numerous dining choices within walking distance or a short drive.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, offering convenient access to the interstate and placing guests within a short drive, typically around 15 minutes, from downtown Chattanooga. Its proximity to various restaurants, shopping centers, and other amenities makes it a practical choice for travelers. Parking is generally described as well-lit and spacious, with some guests appreciating the presence of security cameras and the option to park directly in front of their rooms. However, some guests noted that the hotel's entrance can be a bit challenging to find, as it is tucked behind another property, and navigating the area during high traffic times can be difficult. While the immediate vicinity offers convenience, a few guests expressed concerns about the presence of individuals loitering in the surrounding area, impacting their sense of security.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and professionalism. Many reviews highlight specific individuals for their accommodating nature, responsiveness to concerns, and pleasant demeanor, contributing significantly to a positive guest experience. The check-in and check-out process is generally described as quick, smooth, and effortless. While the overall service is praised, feedback on housekeeping is mixed; some guests reported issues such as stained linens not being replaced or a lack of sufficient towels, occasionally requiring requests to the front desk. Despite these minor inconsistencies, the staff's commitment to providing attentive and welcoming service is a recurring theme, with many guests expressing a desire to return due to the excellent interactions.

Additional Information
This hotel is notably pet-friendly, a significant draw for guests traveling with animals, offering reasonable fees and the convenience of direct outside room access for quick walks. However, some pet owners found the designated pet relief areas to be small or lacking grassy spaces. A recurring point of discussion is the security deposit, typically around $60, which some guests found unexpected as it was not always clearly advertised during booking, though others reported it being returned promptly. The hotel has undergone extensive renovations, resulting in modern rooms, but some guests experienced noise from ongoing construction or found certain amenities, like the pool or laundry facilities, temporarily unavailable during this period. While some guests appreciated the availability of smoking rooms, others who booked non-smoking rooms reported lingering smoke odors. Additionally, some reviews mentioned a lack of ADA-compliant features like grab bars in bathrooms.