Santa Marina, A Luxury Collection Resort, Mykonos

This luxurious resort offers an unparalleled sense of escape and exclusivity, making it a true paradise in Mykonos. Its signature feature is the private, well-groomed beach and tranquil swim lagoon, providing a serene retreat from the island's often crowded spots. Guests consistently praise the hotel's exceptional service, beautiful accommodations, and superb dining options. The stunning views from various points across the property also leave a lasting impression. This hotel is an ideal fit for honeymooners and couples seeking a romantic and private getaway, as well as families looking for a kid-friendly yet luxurious experience. For those desiring a high-end, secluded vacation, this resort delivers. To enhance your stay, consider renting a car through the concierge for island exploration, and be mindful that some rooms may be a distance from main facilities, so clarify location if this is a concern.

Facilities & Amenities
The resort boasts an impressive array of facilities designed for relaxation and enjoyment. Guests can indulge at the luxurious Ginkgo spa, offering a range of treatments for rejuvenation. The property features multiple pools, including a vibrant family pool and a more secluded adults-only pool, alongside a stunning infinity pool with breathtaking ocean views. Some suites even come with their own private pools. The iconic Buddha Bar serves as a central hub, offering excellent food and a lively atmosphere both day and night, often with a resident DJ. For active guests, a tennis court is available, though some guests noted additional charges for its use. Convenient golf cart services are provided to navigate the sprawling property, ensuring easy access to all areas. A luxury shop is also on-site for guest convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is largely positive, with many describing the accommodations as immaculate, beautifully appointed, and luxurious. Rooms are consistently praised for their super clean condition and are often stocked with thoughtful amenities like towels, water, and chocolates. Many guests enjoyed spacious rooms, with some even featuring walk-in closets, private terraces, and private pools. The beds and pillows are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep. However, some guests found certain rooms to be small or tight, particularly the bathrooms, with limited space. There were also occasional mentions of noise from adjacent rooms or events, and some found rooms to be less well-lit than desired. Issues with coffee makers or limited complimentary Nespresso capsules and bottled water were also noted by a few.

Dining & Food Quality
The hotel offers a highly acclaimed dining experience, with the daily breakfast spread consistently receiving rave reviews for its quality and variety. Guests particularly enjoyed the extensive buffet options, including fresh juices, pastries, eggs, and meats, with some highlighting specific dishes like the crab Benedict. The Buddha Bar is a popular dining spot, praised for its excellent food, vibrant atmosphere, and stunning views, though some found it to be overpriced. Other on-site restaurants like Elias and Mykonos Social also garnered positive comments for their delicious cuisine and beautiful settings. While most guests found the food quality to be exceptional, a few noted that the overall menu could be limited or that certain items, like a bread basket with room service, incurred unexpected charges. Some also experienced inconsistent service at breakfast, needing to request hot items.

Location & Accessibility
The resort's location is generally considered excellent, offering a balance of seclusion and accessibility. It is conveniently situated very close to the town and the airport, making arrivals and departures smooth. Guests appreciate its proximity to Ornos Beach, which is within walking distance and offers additional dining options. While the hotel provides a private, exclusive atmosphere, it is also noted to be somewhat isolated from the main party areas, appealing to those seeking a quieter retreat. The hotel assists with arranging cars for transport around the island, which is crucial given the limited availability of taxis in Mykonos. Complimentary transportation to and from the ferry port is also a valued service. However, some guests found the cost of hotel-arranged transport to be high, and the lack of a complimentary shuttle bus to town was a point of concern for others. Parking facilities are available, though some guests reported negative interactions with staff in this area.

Staff & Service
The staff at this resort generally receives high praise for their professionalism, attentiveness, and warm hospitality. Many guests highlighted the friendly staff who made them feel special and remembered them throughout their stay. The concierge service is frequently commended for being extremely helpful with recommendations and reservations. The check-in and check-out process is typically described as smooth and efficient. Housekeeping is noted for its thoroughness and for keeping rooms well-stocked. However, feedback on service is mixed. While many experienced exceptional care, some guests reported instances of unprofessionalism and rudeness, particularly from certain staff members in the reception, security, and parking areas. There were also complaints about a perceived difference in service based on guest status or room category, and some found staff to be unhelpful or slow to respond to requests, such as for missing amenities or transport.

Additional Information
Guests should be aware of certain aspects that contribute to the overall experience. While the hotel aims for a tranquil environment, some guests reported significant noise from wedding receptions or other events, particularly those held in open-air venues near guest rooms, which could disrupt sleep. There were recurring comments about unexpected charges for what some considered basic amenities, such as extra Nespresso capsules, bottled water beyond a daily limit, or even a bread basket with room service, which guests felt was not fitting for a luxury property. The hotel offers rewards program benefits for loyal members, though experiences varied, with some feeling their status was not adequately recognized. The property's sprawling nature means some rooms are quite a distance from main facilities, requiring the use of golf carts or a significant walk.