Premier Inn Stockton-on-Tees - Preston Farm

The hotel is consistently praised for its exceptional staff and their welcoming approach, offering a reliable stay with generally clean rooms and comfortable beds. While some areas are showing their age, the hotel serves as a practical base for various travelers. It is particularly well-suited for business travelers due to its convenient location and for families seeking spacious accommodations and on-site amenities. Leisure travelers visiting family or attending local events will also find it a good fit. To enhance your stay, it is advisable to inquire about recently refurbished rooms and be prepared for potential warmth in rooms during warmer weather, as air conditioning is not universally available.

Facilities & Amenities
Guests generally find the hotel’s facilities adequate for their needs. The Wi-Fi connectivity is reliable, allowing guests to stay connected. However, a recurring point of feedback is the inconsistent water pressure in showers, which some guests found to be very low. The hotel is undergoing refurbishment in some areas, indicating efforts to update its appearance and functionality. Many guests noted the absence of USB charging points near the beds, which can be inconvenient for charging multiple devices. Additionally, the lack of a lift can be a challenge for guests with heavy luggage, especially those assigned to upper floors. For families, the presence of an on-site soft play area is a convenient amenity.

Cleanliness & Room Comfort
Rooms are consistently described as clean and tidy, with comfortable beds and good pillows ensuring a restful night's sleep for most guests. However, some found the beds to be either too hard or too soft, and several rooms are noted as dated, worn out, or dingy, indicating a need for refurbishment. A significant recurring issue is the room temperature, with many finding rooms too hot and stuffy due to noisy fans that cannot be turned off, limited window opening, and a lack of air conditioning, especially during warmer periods or when heating turns off at night. Some also reported noisy bathroom fans and occasional damp or unpleasant odors in certain rooms. While generally quiet, some guests experienced noise from outside or other guests.

Dining & Food Quality
The on-site restaurant, often a Brewers Fayre, offers convenience and is generally seen as a good option for evening meals with a variety of choices. However, feedback on dinner quality is mixed, with some guests reporting tasteless or cold food, slow service, and issues with bar cleanliness or early closing times. Breakfast receives more positive comments, often described as first-class, generous, and delicious, with a good selection of cooked English options. Despite this, some guests noted disorganization, missing items like decaf coffee, or issues with buffet presentation and coffee machine quality. Overall, while breakfast is a highlight for many, the evening dining experience can be inconsistent.

Location & Accessibility
The hotel boasts a convenient location that is easily accessible from major routes like the A66, making it ideal for business travelers and those visiting family or local areas like Stockton and Yarm. Guests appreciate the good transport links nearby. There is ample free parking available on-site, which is a significant advantage for those traveling by car. While the immediate surroundings are primarily commercial, with car dealerships and a petrol station, the hotel serves as a practical base for exploring the wider region. Its proximity to a dedicated training facility also makes it a popular choice for those attending courses.

Staff & Service
The hotel's staff consistently receive overwhelming praise for their exceptional customer service. Guests frequently highlight their friendliness, warm welcome, and professionalism, noting that staff members often go the extra mile to ensure a pleasant stay. The check-in process is described as quick and efficient, with staff being very helpful in accommodating requests, resolving minor issues, and providing assistance, such as changing rooms for accessibility needs or helping with booking queries. Many reviews emphasize the staff's ability to create an enjoyable and welcoming atmosphere, making guests feel valued and well-cared for throughout their visit. Their attentive and proactive approach is a standout feature.

Additional Information
Guests should be aware that while the hotel offers good value, some rooms are described as tired and in need of modernization, though refurbishment work is reportedly ongoing. A common point of feedback is the absence of USB charging points near beds, which can be inconvenient for modern travelers. Additionally, the lack of a lift can pose a challenge for guests with heavy luggage, especially for rooms on upper floors. Some guests have noted an early check-in fee if arriving before the standard time.