Premier Inn Ramsgate - Manston Airport

This hotel is widely recognized for its consistent quality, offering comfortable beds and generally clean rooms, making it a reliable choice for many travelers. Its signature feature is the convenience of an attached restaurant and its strategic location, which serves as an excellent base for exploring the British Isles. The hotel is particularly well-suited for families seeking a comfortable and practical stay, business travelers needing a convenient stopover with good road links, and sightseers looking to visit nearby coastal towns. Guests often highlight the friendly staff and ample parking as significant advantages. To enhance your experience, it is advisable to book breakfast in advance, especially during busy periods, and to confirm specific room amenities upon arrival, as some features may vary or be undergoing updates.

Facilities & Amenities
The hotel offers the significant advantage of free parking, which is widely appreciated by guests, especially those traveling by car. While Wi-Fi is available, many guests report it can be weak or non-existent, and phone signal can also be patchy, which can be inconvenient for those needing to stay connected. Rooms typically include a kettle, hairdryer, and TV, with some Premier Plus rooms featuring an ironing board and mini-fridge. However, the absence of a lift can be challenging for guests with heavy luggage, buggies, or mobility issues. Feedback on air conditioning is mixed; while present, it is often described as noisy or ineffective, with sealed windows preventing natural ventilation, leading to uncomfortably warm rooms for some.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and the beds comfortable, ensuring a restful night's sleep, with many praising the power shower and the design of accessible rooms which feature spacious wet rooms and well-placed grab bars. However, a notable number of reviews express significant concerns regarding cleanliness, citing instances of dirty bathrooms, musty smells, uncleaned bedding with visible hairs or impressions from previous guests, stained quilts, dirty carpets, and cobwebs. Some guests also report issues with noise levels from other rooms, external air conditioning units, or banging doors, impacting sleep quality. Additionally, there are recurring comments about insufficient towels, missing cups, or non-functioning kettles in rooms.

Dining & Food Quality
The attached restaurant, often referred to as Table Table or Smugglers Retreat, is a convenient feature for many guests, offering both evening meals and breakfast. The breakfast is frequently praised for its variety, including both continental and hot options, and is often considered good value, especially with the popular meal deals and free options for children. However, a significant recurring issue is the frequent restaurant closures due to staff shortages or early closing, which leaves guests with limited dining options. When open, the hot food at breakfast is often reported as being cold or lukewarm, and guests describe long queues for the single coffee machine. Some reviews also mention the food being overpriced or of poor quality, and a lack of certain items like croissants or pastries at the continental buffet.

Location & Accessibility
The hotel boasts a great location for those exploring the region, providing an excellent base for visiting popular destinations such as Ramsgate, Margate, Broadstairs, and Dover. Its position makes it easy to find and offers ample parking, which is a significant benefit for guests with vehicles. The hotel benefits from good road connections and is conveniently situated near a McDonald's, a petrol station shop, a Costa drive-thru, and a Co-op store, providing easy access to quick meals and essentials. While its location is ideal for car travel, some guests note that it is a bit far out from town centers, meaning public transport options are limited, and the immediate external area can sometimes appear unkempt with litter.

Staff & Service
The hotel consistently receives high praise for its friendly staff, who are frequently described as helpful, attentive, and professional. Many guests highlight instances where staff members went above and beyond to resolve issues, accommodate specific requests, and provide a warm welcome, contributing significantly to a positive stay. The quick check-in process is generally efficient, particularly when the automated system functions smoothly. However, some guests have experienced frustration with the automated check-in machines not working, requiring staff intervention. There are also occasional reports of staff being unavailable or appearing unprofessional in certain situations, such as not taking complaints seriously or being absent from reception areas.

Additional Information
A notable strength of this hotel is its provision of thoughtfully designed accessible rooms, which are highly commended by guests for features like spacious wet rooms and strategically placed grab bars, making them genuinely suitable for guests with mobility needs. However, some guests have reported disruptive experiences due to fire alarms going off, sometimes multiple times. The hotel has undergone refurbishment work, which, while aiming to improve facilities, has occasionally led to issues such as paint fumes, noise, and general inconvenience for guests. It is important to note that rooms typically lack USB ports and some recent refurbishments have removed traditional desks or reduced the number of bedside tables, impacting convenience. Additionally, housekeeping is not a daily service unless specifically requested, and beds are not made during room cleaning.