Premier Inn Glasgow Milngavie

This hotel serves as an ideal starting point for hikers embarking on the West Highland Way, a signature feature that draws many guests due to its exceptional proximity to the trail. While the hotel is often described as a practical and straightforward accommodation, guests consistently highlight the friendly and helpful staff as a major asset, contributing significantly to a positive stay. Feedback on room cleanliness and comfort is notably mixed, with many finding the rooms clean and beds comfortable, though some recent reviews indicate areas needing attention. The hotel's convenient location near public transport and local amenities further enhances its appeal for various travelers, including road trippers and business travelers. To make the most of your stay, consider utilizing the hotel's assistance with baggage transfer services if you are hiking, and be prepared for potential variations in room temperature.

Facilities & Amenities
The hotel offers the significant advantage of free parking, which is highly appreciated by guests, especially those traveling by car or leaving their vehicles while hiking. Wi-Fi connectivity receives mixed reviews; while some found it excellent, others reported it as slow or unreliable, with an option to pay for a stronger connection. A recurring concern is the frequent unavailability of the elevator, which can pose challenges for guests with mobility issues or heavy luggage. Room amenities generally include a TV and tea and coffee facilities, though some guests noted issues with the cleanliness of the latter. The heating system can be inconsistent, with some rooms reported as either too cold or too hot, and the absence of air conditioning means reliance on open windows for cooling, which can introduce road noise.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room condition is quite varied. Many reviews praise the rooms as clean and tidy, ensuring a comfortable stay. However, a notable number of guests reported issues such as rooms being dusty, musty, or showing signs of wear and tear, including scratched paintwork and stained shower curtains. The beds are frequently lauded for their comfort, providing a restful night's sleep, though some recent comments suggest changes in bed size or mattress firmness have led to less satisfactory experiences for a few. While most rooms are generally quiet, some guests experienced noise levels from adjacent roads or other occupants. Showers are typically powerful, but some bathrooms were noted to have issues like weak water pressure or high bath sides, making access difficult.

Dining & Food Quality
The breakfast service generally receives positive remarks, with guests appreciating the made-to-order options and variety of choices available. However, some experiences highlight inconsistencies, such as delays due to understaffing, limited availability of certain items, or food being served lukewarm. The on-site restaurant, which has undergone significant changes from its previous iteration, now primarily serves hotel guests and often lacks atmosphere. Food quality for evening meals in the restaurant receives mixed to negative feedback, with reports of limited menus, poor preparation, and items being out of stock. Many guests suggest exploring alternative dining options in the nearby town due to these issues, and the meal deal offered is not universally recommended.

Location & Accessibility
The hotel's central location is a major highlight, particularly for those embarking on the West Highland Way, as the starting point is just a short walk away. Its proximity to Milngavie train station and a bus stop at the entrance provides excellent public transport links to Glasgow and beyond. Guests also appreciate the convenience of nearby amenities, including supermarkets and various local cafes and restaurants within easy walking distance. The availability of ample free parking is a significant advantage, with the added benefit of being able to leave cars for a donation while undertaking the long-distance hike. The surrounding area is described as pleasant, offering a good base for both outdoor activities and city access.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, welcoming, and attentive. Guests commend their professionalism and willingness to go above and beyond, such as assisting with baggage transfer for hikers, lending umbrellas on rainy days, and accommodating early check-in requests when possible. The check-in process is generally reported as smooth and efficient. While the overall service is highly praised, some isolated instances of understaffing in the dining area or less responsive problem resolution for specific room issues have been noted. Despite these minor points, the staff's dedication to providing excellent service is a recurring theme that significantly enhances the guest experience.

Additional Information
The hotel's hotel condition is a point of mixed feedback, with many guests noting that the property is showing its age and could benefit from a refresh or renovation, particularly in its exterior and some room interiors. A specific room cleaning policy means that daily cleaning is not automatic, and guests need to request it, which some found inconvenient. The significant restaurant changes have impacted the overall guest experience, as the previous public restaurant has been replaced with a more limited, hotel-guest-focused dining option, leading to disappointment for returning visitors. Guests planning an early arrival should be aware of a potential fee for early check-in.