Premier Inn Edinburgh Cc Royal Mile

The hotel's most notable feature is its exceptional location, offering unparalleled convenience for exploring the city, being just a short walk from Waverley Station and the historic Royal Mile. This makes it an ideal choice for sightseers eager to visit Edinburgh's main attractions, as well as train travelers seeking easy access to transport links. While many guests appreciate the comfortable beds and quiet rooms, feedback on overall cleanliness and room maintenance is mixed, and the Wi-Fi connectivity is a frequent point of concern. The hotel is also suitable for families, though some found the room sizes restrictive for larger groups. For business travelers, the central location is a plus, but unreliable internet can be a drawback. To ensure a smoother stay, guests are advised to request room cleaning daily at reception before noon, be prepared for potential Wi-Fi limitations, and take advantage of the convenient luggage storage service.

Facilities & Amenities
Guest experiences with the hotel's facilities are varied, with a significant recurring issue being the Wi-Fi service, which many describe as slow, unreliable, or even unusable, often requiring guests to purchase a premium service that also proves inconsistent. The air conditioning and heating systems receive mixed reviews, with some finding them effective while others report them as noisy, difficult to control, or insufficient. Many guests who opted for Premier Plus rooms expressed disappointment, noting that these upgraded accommodations often appeared tired, lacked expected features like walk-in showers, or did not live up to their online descriptions, with some reporting issues like non-functional mini-fridges or broken shelves. However, the secure luggage storage facility is consistently praised as a helpful amenity. Some guests also noted that vending machines were occasionally empty.

Cleanliness & Room Comfort
The cleanliness and room comfort at the hotel elicit a wide range of opinions from guests. While some found their rooms spotless, clean, and fresh, a notable number reported issues such as stained carpets, filthy skirting boards, dirty grout and silicone in the bathroom, and even visible smears on walls and dust-filled vents. Reports of mould in bathrooms and around windows are also concerning. The beds generally receive praise for being comfortable and providing a good night's sleep, though some found pillows to be inadequate or the beds themselves too soft. Despite the central location, noise levels are consistently reported as low, contributing to a quiet stay. However, some rooms are described as dated, with peeling paint and worn furniture, and issues like high, potentially hazardous tubs and non-functional in-room amenities like coffee makers or travel cots (with unsuitable mattresses) were mentioned.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is quite mixed. The breakfast receives both strong praise and criticism; while many guests enjoyed the delicious, plentiful, and good value spread, others frequently reported that the hot food, including eggs and bacon, was served cold or lukewarm, with some attributing this to broken hot plates or disengaged staff. The breakfast menu is noted for its consistency, offering a standard selection daily. The restaurant and bar areas also draw varied comments; some found the dinner options reasonably priced and tasty, but others experienced slow service, understaffing, or even unavailability due to reported "electrical faults." Security concerns were also raised regarding the bar area due to a perceived lack of staff presence. Despite these issues, the meal deal option is often seen as good value.

Location & Accessibility
The hotel's central location is overwhelmingly highlighted as its strongest asset, making it exceptionally convenient for guests. It is situated just a few minutes' walk from Waverley Station, providing excellent public transport links, including connections to the airport. The hotel is also ideally positioned for exploring Edinburgh on foot, being very close to the historic Royal Mile, leading directly to Edinburgh Castle and other major attractions. Guests appreciate being able to walk to most points of interest in both the old and new towns, eliminating the need for additional transport. While the immediate vicinity is bustling, the hotel itself is generally quiet. Parking is not available directly on-site, but guests noted that paid public car parks, such as the one at Waverley Station, are conveniently located nearby, with some offering discounts.

Staff & Service
Guest experiences with staff attitude and service are notably inconsistent. While many reviews commend the staff as friendly, helpful, welcoming, and attentive, a significant number describe interactions as indifferent, unhelpful, or even rude, with some guests feeling staff were preoccupied or disengaged. The check-in process is also mixed; some found it quick and easy, while others encountered long queues, non-functional self-service kiosks, or an impersonal approach. A major point of dissatisfaction revolves around room cleaning, which is not provided daily unless specifically requested at reception, leading to issues with unserviced rooms, lack of fresh towels, and unemptied bins. The perceived lack of staff presence at the reception desk and in the bar area is a recurring complaint, often requiring guests to wait or actively seek assistance. However, the luggage storage service is consistently praised for its efficiency and helpfulness.

Additional Information
Several guests reported issues with room allocation, particularly for families, where rooms sometimes contained a double and only one single bed instead of two, or twin rooms were assigned on opposite ends of a floor for a single booking. There were also instances of accessible rooms being provided with features that were not ideal for all guests, such as wet rooms with poor drainage. Problems with the booking system were also noted, including instances where the hotel did not have a record of a confirmed reservation. The hotel's room cleaning policy, requiring guests to request service daily at reception before noon, was a frequent source of frustration. Additionally, while some guests were able to check in early without charge, others were asked to pay an early check-in fee, leading to inconsistent experiences.