Platinum Palace

The hotel offers a unique blend of historic charm and modern elegance, housed within a beautiful palace building that serves as its signature feature. Nestled beside a picturesque park, it provides a tranquil escape while remaining accessible. Guests frequently highlight the attentive and friendly staff, delicious food, and spacious, comfortable rooms as key aspects of their stay. The hotel is particularly well-suited for couples seeking a romantic getaway and a relaxing experience, families who appreciate its pet-friendly policy and direct park access for leisure, and business travelers due to its convenient transport links to the city and airport. It is also a popular choice for event organizers, especially for weddings, given its elegant setting and catering. To ensure a seamless experience, guests are advised to inquire about potential event noise and parking costs in advance, as these are recurring themes in feedback.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and relaxation. The wellness area is a significant draw, featuring an excellent spa with both dry and steam saunas, and a spacious jacuzzi that many find intimate and relaxing. Guests appreciate that access to this area is often included in their stay, with towels and warm tea provided. A cardio area with fitness equipment is available, alongside a billiards room for entertainment. While there is no swimming pool, the other wellness options are well-regarded. Wi-Fi is consistently reported as fast and reliable throughout the property. However, air conditioning effectiveness receives mixed feedback, with some rooms having issues or windows that cannot be opened, necessitating its constant use. Televisions are provided, though some guests experienced functionality problems or limited channel options. Bikes are available for rent, offering a pleasant way to explore the nearby park. Parking is available on-site but is often described as small, paid, and with limited availability, sometimes leading to difficulty finding a spot.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests praise the rooms as spacious, comfortable, and generally clean and well-maintained, often highlighting the elegant design and pleasant views of the park or forest. The beds are frequently described as very comfortable, ensuring a restful night's sleep. In-room amenities often include a coffee maker and slippers, adding to the convenience. However, a significant number of reviews point to issues with cleanliness, mentioning dusty surfaces, cobwebs, unwashed floors, and even dirty linen or stained towels. Some guests reported damaged furniture, cracked mirrors, or mold in the bathroom, indicating a need for more consistent upkeep. Bathroom functionality also receives varied comments, with some showers causing water to splash widely or lacking hot water. Noise levels can be a concern, particularly from events held at the hotel or from the main road, though some rooms are noted for their quietness. Issues with missing basic supplies like towels or toilet paper were also reported.

Dining & Food Quality
Feedback on dining and food quality presents a varied picture. The breakfast buffet is often praised for its delicious and high-quality products, with many guests enjoying the wide selection of both Polish and European options, including fresh items and good coffee, with some even appreciating the availability of prosecco. However, some guests found the breakfast to be basic, with limited variety or repetitive choices, and noted issues like mixed food items in warmers. The hotel's restaurant generally receives positive comments for its delicious food, with dishes described as tasty and well-presented, and some guests highlighting the excellent dinner experience. Conversely, a few reviews mention the restaurant having a limited menu or average quality. The bar is appreciated for its good drink selection and welcoming atmosphere, though its availability can be an issue, as it is sometimes closed or unstaffed, particularly when events are taking place. Room service is available and generally well-regarded for its convenience and quality.

Location & Accessibility
The hotel's location is a significant aspect of the guest experience, offering both advantages and some drawbacks. A major highlight is its direct adjacency to a beautiful park, providing guests with easy access for walks and relaxation in nature, often described as a tranquil residential area. Proximity to the city center receives mixed reviews; many guests find it conveniently located with easy access via public transport, such as a short tram ride, making sightseeing straightforward. However, some perceive the hotel as being "far" from the city center, necessitating taxi use. The hotel is also noted for its good connection to the airport and major highways, making it convenient for travelers. While generally considered a safe area, some guests mention the hotel's location near a busy street, which can contribute to noise. Parking is available on-site, but it is frequently cited as a concern due to its small size, limited availability, and high cost, often leading to difficulties in finding a spot.

Staff & Service
Feedback on staff and service is highly polarized. Many guests consistently praise the team for being attentive, friendly, and professional, highlighting their helpfulness and willingness to accommodate requests. Specific mentions include quick check-in processes and polite porters. Guests often feel welcomed and valued, appreciating the overall excellent service provided. However, a significant number of reviews express strong dissatisfaction, describing some staff as cold, dismissive, unprofessional, or even rude. Issues reported include misleading information, unresponsiveness to guest concerns, and slow service in areas like dining or housekeeping. A recurring and serious concern is the perceived lack of support from management, with some long-term guests detailing experiences of incompetence, disrespect, and complaints being ignored or delayed. This suggests a disconnect between the efforts of front-line staff and higher-level support, impacting the overall guest experience.

Additional Information
This hotel is a popular venue for weddings and events, with many guests praising the beautiful halls and catering for such occasions. However, guests staying during these times frequently report significant noise disturbances extending late into the night, and express frustration about not being informed of events beforehand, which can also lead to the bar or restaurant being closed to other guests. A notable point of contention is the hotel's deposit policy, with guests often surprised by the requirement for a substantial upfront payment, which can also be slow to be returned after checkout. The hotel maintains a pet-friendly policy, though a nightly fee applies. Within the spa area, some guests have noted issues with the enforcement of spa rules, particularly regarding children, and concerns about privacy in the shower facilities due to their design. A serious safety concern was raised by one guest who reported being locked in the spa area after closing, with no lights or emergency exits accessible.