Hotel Palma Avenidas

The hotel's prime central location is its most distinguishing feature, offering unparalleled access to Palma's transport hubs and attractions, making it a memorable base for exploration. Guests consistently highlight the hotel's comfortable beds and the overall convenience of its setting. However, recurring themes in reviews include concerns about the hotel's dated appearance and significant noise levels, particularly from street traffic, which can impact sleep quality for those facing the main road. This hotel is an excellent fit for sightseers and public transport users due to its immediate proximity to bus, metro, and train stations, facilitating easy exploration of both the city and the wider island. Business travelers also find its central position highly convenient. To enhance your stay, it is advisable to request a room away from the main thoroughfare to mitigate potential noise, and guests should be aware that in-room coffee or tea facilities are not standard.

Facilities & Amenities
Most guests note the absence of kettles and complimentary bottled water in rooms, which many find inconvenient. While some guests were able to request a kettle, this is not a standard amenity. The air conditioning system receives frequent criticism, with many reporting it either does not work effectively, blows hot air, or is not operational during certain seasons, leading to uncomfortable room temperatures. A significant number of reviews highlight the widespread issue of stained and old carpets throughout the hotel's corridors and in many rooms, which detracts from the overall appearance and cleanliness perception. The hotel does not feature a bar or a full-service restaurant beyond breakfast, limiting on-site dining options. Additionally, the televisions in rooms are often described as outdated, lacking smart features or English channels, and some safes are reported to be non-functional. The elevators are occasionally described as rickety.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; while some guests found their rooms spotless and well-maintained, a notable number reported issues such as dirty or stained carpets, mold, and even pest sightings, which significantly impacted their perception of hygiene. Room size also varies, with some guests enjoying spacious accommodations while others found their rooms small or cramped. The beds are generally praised for being comfortable and large, ensuring a restful sleep for most. However, noise levels are a major concern, with many guests experiencing significant disturbance from street traffic, nearby events, and sounds from corridors and plumbing, despite claims of soundproofing. The bathrooms receive mixed reviews; while some are spacious, common complaints include inconsistent shower temperature and pressure, old or broken fixtures, and the absence of bidets or sufficient complimentary toiletries.

Dining & Food Quality
The breakfast consistently receives high praise from most guests, who describe it as excellent, varied, and comprehensive, offering a wide selection of both hot and cold options. Many appreciate the fresh choices available, making it a convenient and satisfying start to the day. However, some guests found the coffee quality to be subpar or the overall breakfast offering to be average, and a few felt the price was a bit high for what was provided. There were also isolated comments about certain food items, such as fruit, not always being at their freshest. It is important to note that the hotel does not offer a full-service restaurant for lunch or dinner, nor does it provide room service, meaning guests need to seek dining options outside the hotel for meals beyond breakfast.

Location & Accessibility
The hotel's central location is overwhelmingly lauded as its strongest asset, placing guests within easy walking distance of Palma's main attractions, including the city center, old town, and various shopping and dining areas. Its proximity to public transportation is particularly highlighted; the hotel is conveniently situated right next to a major bus stop, metro station, and train station, including the airport bus stop and the vintage train to Sóller. This makes it an ideal base for exploring both Palma and the wider island without needing a car. While parking is available, guests note it can be expensive and is typically off-site, requiring a short walk with luggage. Despite some noise concerns due to its busy setting, the location is generally considered safe and highly advantageous for urban exploration.

Staff & Service
The staff generally receives positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently commend the reception team for their polite demeanor, willingness to assist with inquiries, and efficient check-in and check-out processes, including accommodating early arrivals and luggage storage. However, experiences with housekeeping are mixed; while some guests report spotless rooms and regular towel changes, others note issues such as uncleaned sheets or inconsistent daily cleaning. Similarly, the hotel's ability to resolve in-room issues receives varied comments; some problems are addressed promptly, while others, such as persistent AC malfunctions or broken fixtures, remain unresolved, leading to frustration for some guests.

Additional Information
Many guests express that the hotel's current condition does not align with a four-star rating, suggesting it feels more like a two or three-star establishment due to its dated appearance and various maintenance issues. There is a strong consensus that the hotel is in significant need of a comprehensive renovation to update its facilities and address recurring problems, particularly concerning the worn and stained carpets. Guests frequently encounter issues with key cards malfunctioning, requiring multiple trips to reception for reactivation. While not universally mentioned, some reviews indicate the presence of a destination fee, which guests should be aware of when booking. The hotel's history as a converted cinema is occasionally noted, contributing to some unique room layouts.