OYO Flagship Brentwood

This hotel is primarily recognized for its central location and affordability, making it a practical choice for budget travelers, solo travelers, and those on short city breaks. Its proximity to key transport hubs and the city center allows for easy exploration, appealing to sightseers and business travelers seeking convenience. While many guests appreciate the friendly and helpful staff, the hotel's dated appearance and maintenance issues are frequently noted. To enhance your stay, consider communicating specific room preferences, such as a quieter room away from street noise or a room that has been recently serviced, and be prepared for a traditional, no-frills experience.

Facilities & Amenities
The hotel offers essential in-room amenities including electric kettles, coffee, tea, and biscuits, with some rooms also featuring an iron and ironing board. Many rooms are equipped with a TV, though some guests report issues with functionality or signal. While the Wi-Fi generally receives positive feedback for its strength, the hotel lacks a lift, which can be challenging for guests with mobility issues or heavy luggage, as rooms are often accessed via multiple flights of stairs. Some guests appreciate the presence of a bath in their en-suite, alongside the shower.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests find their rooms to be clean with comfortable beds and fluffy towels, a significant number report issues such as dust, hair in sinks and showers, stained carpets, walls, and furniture, and mold in bathrooms. Beds are frequently described as uncomfortable or creaky, with some even having broken components. Noise levels are a recurring concern, with thin walls allowing sounds from neighboring rooms, corridors, and the street to be easily heard, impacting sleep quality for many.

Dining & Food Quality
The hotel offers a buffet breakfast which is generally considered good value, providing a range of options including a Scottish breakfast with items like bacon, sausage, eggs, and black pudding. While the food quality is often praised, some guests note that the coffee is instant. Additionally, the hotel houses an Indian buffet restaurant which receives high commendation for its outstanding food quality, vibrant flavors, and variety of dishes, including dosas, idlis, and various curries, providing excellent value for money.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of the city center, Union Street, and numerous shops and restaurants. It is also conveniently close to the bus station and train station, making it highly accessible for travelers. While the hotel offers parking, it is often described as limited and comes with an additional charge, which some guests find expensive. The hotel's layout can be confusing, with some guests noting it feels like a labyrinth due to being spread across multiple buildings.

Staff & Service
The staff at the hotel consistently receive high praise for being friendly, helpful, and attentive. Many guests highlight their willingness to assist with requests, such as providing extra amenities, resolving room issues, or accommodating early check-ins. The check-in process is generally described as easy, with some guests appreciating the online pre-arrival procedure. Despite some isolated reports of slow service or communication challenges, the overall sentiment is that the staff significantly contribute to a positive guest experience through their dedication and pleasant demeanor.

Additional Information
Guests should be aware that the hotel utilizes a keypad entry system for rooms, with codes often provided on a small note, which some find less secure than traditional keys. The hotel is currently undergoing renovations, and while some areas have been updated, many parts remain dated and in need of refurbishment. A common point of feedback is the early checkout time of 9 AM, which some guests find inconvenient. The hotel also has a pet-friendly policy, accommodating guests traveling with animals.