Mitsis Selection Rinela

This resort is celebrated for its direct access to a beautiful sandy beach and its comprehensive all-inclusive offerings, providing a memorable and relaxing escape. It caters exceptionally well to families with its dedicated children's facilities and engaging activities, while also appealing to couples and groups of friends seeking a vibrant yet comfortable holiday experience. Guests consistently highlight the attentive and friendly staff, the impressive variety of dining options, and the overall cleanliness and modern aesthetic of the accommodations. To maximize your stay, it is highly recommended to book the popular à la carte restaurants well in advance, as they fill up quickly. Additionally, for those with mobility concerns, be aware that the resort is built on a hillside with several stairs, and some guests suggest considering rooms with private or shared pools for added convenience and privacy.

Facilities & Amenities
The resort offers a wide array of pools, including a large main pool, numerous shared and private swim-up pools, and dedicated kids' pools with slides, though some note the main pool can be very deep. The sandy beach is a major highlight, featuring plenty of comfortable sunbeds and cabanas, ensuring ample space for relaxation. Guests appreciate the convenience of a well-stocked mini-bar in rooms, replenished daily. While some reviews mention the absence of a traditional indoor gym, the resort now boasts a new outdoor fitness center with various classes. A spa is available for treatments, and the resort provides consistent Wi-Fi access. Evening entertainment includes shows and live music, complemented by a vibrant kids' club and a sea-view playground, ensuring activities for all ages. A mini-market is also on-site for guest needs.

Cleanliness & Room Comfort
Guests consistently praise the spotlessly clean and beautifully decorated rooms, many of which are newly renovated with a modern design. Accommodations are often described as spacious, particularly family rooms and suites, offering a separate bedroom and living area for added comfort. The comfy beds and high-quality linens contribute to a restful night's sleep. In-room amenities are well-regarded, including pool towels, fresh towels and sheets provided daily, and a well-stocked mini-bar. Some rooms feature practical additions like two TVs, a Nespresso machine, and a kettle. Spacious bathrooms are common, with some offering soaking tubs and separate showers. While most guests find the rooms quiet, a few have noted occasional neighbor noise or pipe noise through shower drains, and some mention a persistent sewage smell in certain areas.

Dining & Food Quality
The resort offers extensive dining options, with the main buffet restaurant providing a wide variety of freshly cooked dishes, including live cooking stations and a dedicated kids' section. While most guests find the buffet good, some describe it as chaotic or average, with occasional slow service for drinks. The à la carte restaurants, including Italian, Steakhouse, Pan Asian, Greek, and TexMex, receive high praise for their delicious food and quality, though booking in advance is essential and often challenging due to their popularity. Beyond full meals, guests enjoy various snack stations: a popular waffle, crepe and ice cream bar open late, a pizza station, a BBQ corner, and a gyro bar. The wine bar is also highlighted for its excellent selection and knowledgeable staff, often paired with sushi. Most guests commend the delicious cocktails and wide range of drinks, though some note the soft drinks can be watery and the wine choice limited.

Location & Accessibility
The resort boasts an excellent location, situated directly on a beautiful sandy beach that is highly praised for its cleanliness and clear, shallow waters, making it ideal for families. Its proximity to the airport is a significant advantage, with transfers typically taking only 10 to 20 minutes by taxi or private transfer. The resort is also conveniently located near to the capital city, Heraklion, which is approximately 20 minutes away by car or bus, with a bus station right outside the hotel providing easy access. While the immediate village area is noted as not being overly crowded, some guests mention that the surrounding area outside the hotel complex can appear somewhat run down. Overall, the location offers a blend of secluded beach relaxation and convenient access to urban centers and transportation hubs.

Staff & Service
The staff at the resort consistently receive high praise, described as fantastic, excellent and polite, and incredibly welcoming and helpful. Guests frequently highlight their friendly and attentive demeanor, noting that staff are often smiley and happy, and hard-working to ensure a positive experience. The check-in process is generally smooth and informative, though some guests experienced delays with room readiness upon arrival. Housekeeping is frequently commended for being exceptional, maintaining daily cleanliness and attentiveness. Bar staff are celebrated for their excellent service, often remembering guest preferences and crafting great cocktails. While most restaurant staff are attentive, some guests felt they were occasionally overwhelmed. The kids' club staff are also noted as being incredible, happy, and caring, contributing significantly to family enjoyment.

Additional Information
The resort is notably built on a hillside location, which means guests should be prepared for several stairs, though this also contributes to some stunning views. A recurring point of feedback concerns the slippery tiles found across the resort, not just around the pools, advising caution, especially for families with small children. The hotel offers various entertainment options, including a mini disco for kids and evening shows with live music for adults. A spa is available for massages and treatments, though access to certain facilities might require booking a treatment. While the resort is largely family-oriented, there are adults-only areas on the beach and an indoor pool for those seeking quieter moments. Guests appreciate the option for late checkout, though it comes with an additional cost and is subject to availability. A convenient mini-market and services for excursion booking and car rental are also available on-site. Some guests reported an occasional sewage smell in certain areas.