Makedonia Palace

The hotel offers a luxurious urban escape, distinguished by its prime seafront location that provides stunning views of the bay and promenade, often featuring breathtaking sunsets over Mount Olympus. Guests consistently highlight the spacious, well-maintained rooms, the excellent and varied breakfast buffet, and the attentive, professional staff as key elements of their stay. Its central yet serene position makes it an ideal choice for sightseers looking to explore the city's main attractions on foot, couples seeking a romantic getaway with beautiful vistas, and business travelers attending conferences or meetings. Families also find the large rooms and convenient amenities suitable for their needs, with children often enjoying the pool. To maximize your experience, consider requesting a room on a higher floor for the best views, and be aware that some specific breakfast items, like certain coffee types or made-to-order eggs, may incur an additional charge.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and leisure. The swimming pool is a popular feature, described as great, well-maintained, and offering a deep end, though some guests note the pool area itself appears somewhat aged and could benefit from renovation, including the changing rooms and toilets. The fitness center is available, but several reviews indicate it is in desperate need of renovation, with damaged lockers and unclean walls, and some guests experienced delays in service. For relaxation, a hammam and spa services, including massages, are highly praised as relaxing and professional, with a unique white marble Turkish Hammam. Parking is conveniently available, with options for free outdoor parking or a paid underground garage with valet service, which guests find very comfortable in a city where parking is scarce.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and within the rooms, describing them as spotless and tidy. The rooms are generally found to be spacious, modern, and well-equipped, often featuring a balcony that provides beautiful sea views. The beds are highlighted for their comfort, with guests reporting high-quality mattresses and pillows ensuring a restful night's sleep. However, feedback on noise levels is mixed; while some rooms are quiet, others experience significant noise from early morning cleaning staff, street traffic, or activities from a nearby restaurant on the boardwalk. Minor issues reported include occasional sink blockages, cold drafts from windows, stains on carpets, and difficult-to-open balcony doors. Some guests also noted that the shower water pressure could be stronger and that the bathroom can become foggy due to ventilation.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim, consistently described as amazing, excellent, and very rich and delicious, offering a varied selection of food, including Greek pastries and a wide range of options. Most guests find the overall food quality to be very high, with the main restaurant and bar areas also praised for their delicious offerings and pleasant ambiance, especially with sea views. However, a recurring point of contention is the hotel's policy regarding certain breakfast items; many guests express surprise and dissatisfaction that espresso, cappuccino, or made-to-order fried eggs and omelettes incur an extra charge, even when breakfast is included in the room rate. While the room service food is generally tasty, some guests find it to be very expensive, suggesting dining out as a more cost-effective alternative.

Location & Accessibility
The hotel boasts a perfect location directly on the seafront avenue, offering guests immediate access to the beautiful promenade and stunning views. Its central position allows for easy walking distance to many of Thessaloniki's main points and popular attractions, including the White Tower and various shopping and dining options. Guests appreciate being able to stroll along the waterfront and easily reach the city center. For those arriving by car, parking is a significant advantage; the hotel provides convenient options, including valet service and both free outdoor and paid underground garage spaces, which is highly valued given the scarcity of parking in the city. While some reviews mention it's "just outside the city center" or "a bit off-center," the overwhelming consensus is that the location is superb for both leisure and business.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism, contributing significantly to a positive guest experience. Many guests highlight the attentive service provided across all departments, from the reception desk to housekeeping and restaurant staff. The check-in process is generally described as quick and efficient, and staff are often commended for their willingness to accommodate requests and provide excellent recommendations, with specific mentions of guest relations personnel being particularly helpful. The valet service is also frequently noted for its efficiency and the courteousness of the attendants. While a few isolated comments mention minor issues like noisy cleaning staff or occasional unresponsiveness, the overarching feedback emphasizes the staff's dedication to providing a warm, welcoming, and high level of service.

Additional Information
Guests should be aware of certain hotel policies and features that impact the stay. A notable point is the hotel's approach to in-room amenities; while a bottle of water is provided on the first day, water is not replenished daily without charge, and coffee capsules for in-room machines are also subject to a fee. This policy, along with the extra charges for specific breakfast items like certain coffees and made-to-order eggs, is a recurring theme in guest feedback, with many finding it unusual for a five-star establishment. The hotel maintains an "old style European luxury feel" and is praised for its attention to security, particularly around the pool area with its unique plexiglass perimeter. Some guests suggest improvements like adding thermostats in bathrooms or a bidet in toilets, and note the absence of dedicated library or working rooms.