Luxury Cayetana

The property offers a tranquil escape, with its well-maintained complex and a lovely, large swimming pool consistently highlighted as its signature features. Guests frequently praise the overall cleanliness, safety, and peaceful ambiance, making it an ideal destination for couples, middle-aged and retired guests, and individuals seeking a relaxing and quiet getaway. While some families do stay, the serene atmosphere suggests it may be less suited for those desiring lively on-site entertainment. To enhance your stay, be prepared for a moderate walk to the main town center, though essential local amenities like supermarkets and restaurants are conveniently closer. It is also advisable for all guests to thoroughly clarify booking and cancellation terms to ensure a smooth experience.

Facilities & Amenities
The large communal pool is a significant draw, frequently praised for being lovely, well-kept, and having plenty of sunbeds. It is often described as clean and a highlight of the complex, though some guests found the water cold. There is generally no shade or parasols provided at the poolside, which can be a concern for those sensitive to direct sunlight. Feedback on Wi-Fi is mixed; some found it rubbish or intermittent with a weak signal, while others reported it worked fine for basic needs. Many apartments are well-equipped with a washing machine (often described as modern and efficient), a kettle, coffee maker, and fridge. However, some guests noted that kitchens could be small or not very well equipped, with worn saucepans and a lack of basic condiments or tea towels. A gym is available, but it is described as old, basic, and not suitable for a proper workout. Many apartments lack air conditioning or fans, which can make rooms warm, though fans were sometimes provided upon request.

Cleanliness & Room Comfort
Apartments are generally described as spotlessly clean and very clean upon arrival, contributing significantly to a pleasant stay, though a few guests noted initial dirty floors or stains in the kitchen. Opinions on bed comfort vary, with some finding the beds comfortable and ensuring restful nights, while others described them as squeaky, hard, or in need of upgrading, often citing insufficient pillows or thin duvets. The overall room condition is often seen as spacious and well-equipped, but some units are noted as dated or worn down, requiring refreshment. Bathrooms received mixed feedback; while showers generally had good water flow and hot water, some were described as dated, needing TLC, or having issues like wet floors, bad grouting, or yellow stains. The complex is generally quiet and peaceful, but some apartments experienced road noise from street sweepers or bin collection in the early morning, and proximity of rooms could lead to neighbor noise.

Location & Accessibility
The complex boasts a great location, offering a quiet neighborhood while remaining accessible to key areas. It is conveniently situated within a 5 to 15-minute walk to local beaches, supermarkets, and a selection of bars and restaurants. A shopping complex with additional amenities is also just a short walk away. The main seafront and harbour area are typically a 25 to 30-minute walk, which some guests found a bit far, especially for those with mobility issues. However, taxis are readily available and affordable for quicker access to the town center. The property is also well-located for exploring the sand dunes, which are within walking distance. Free parking is generally available on nearby streets, making it convenient for guests with vehicles, and a bus station is also within reasonable proximity.

Staff & Service
The staff and hosts are consistently praised for being friendly, polite, helpful, and attentive. Guests highlight the good communication received, often via WhatsApp, with prompt and efficient responses to inquiries and requests. The check-in process is generally described as easy and quick, with clear instructions provided for key collection and access. Staff were noted for their willingness to accommodate requests, such as providing extra bedding or offering an extended check-out time. However, a significant number of reviews detail severe communication breakdowns and unresponsiveness from management regarding booking modifications and refunds, leading to considerable frustration and the need for guests to involve third parties like booking platforms or banks to resolve issues. This aspect of service is a notable concern for many.

Additional Information
A recurring and significant issue reported by multiple guests involves challenges with booking modifications and refunds. Despite free cancellation policies, some guests were charged and faced considerable difficulty and unresponsiveness from the property when attempting to secure their refunds, often requiring intervention from booking platforms or banks. The complex operates as a residential property, meaning there are no on-site amenities such as a bar or restaurant, contributing to its quiet and peaceful atmosphere. This makes it particularly appealing to middle-aged and retired guests seeking relaxation, though some found it too quiet. Guests should be aware of specific policies, such as a daily charge for cribs, and that while quiet hours are in place, there is no on-site staff to enforce them late at night. Some apartments may have shady balconies, and there were occasional mentions of the property being listed under a different name, causing initial confusion upon arrival. No cleaning service or towel changes are provided during week-long stays.