Lux 11 Berlin-Mitte

This hotel offers a distinctive apartment-style experience, characterized by its spacious rooms and a prime central location near Alexanderplatz. Its signature feature is the blend of modern design with practical amenities like kitchenettes, making it an excellent choice for couples seeking a stylish stay, sightseers keen on exploring the city's attractions, and business travelers appreciating the convenience and comfort. The self-check-in process is noted for its efficiency, and guests frequently commend the friendly and helpful staff. To maximize your comfort, be aware of the unique open bathroom designs in some rooms, and consider the hotel's proximity to public transport for easy city navigation.

Facilities & Amenities
Guests appreciate the convenience of the mini-kitchenette found in many rooms, equipped with a cooktop, microwave, fridge, and coffee machine, though some note a lack of comprehensive cooking utensils like pans or bowls. The hotel provides a valuable free laundry room with washers and dryers, a significant benefit for longer stays. Access to a well-equipped gym across the street is also a highly praised bonus. While the Wi-Fi is generally reliable, some guests found the stairwells and elevator to appear somewhat worn, contrasting with the modern room interiors.

Cleanliness & Room Comfort
The rooms are consistently described as clean, spacious, and modern, often featuring high ceilings and large windows that provide ample light and sometimes a view of the TV Tower. Guests frequently praise the comfortable beds and excellent showers, though the open shower design (often with a glass partition directly in the room) and the separate toilet (sometimes lacking privacy or proper ventilation) are noted as unusual and potentially awkward for non-couples. Some rooms experience street noise, especially on weekends, and a few guests mentioned issues with drainage odors or a lack of blackout curtains, impacting sleep quality.

Dining & Food Quality
The hotel features an on-site bar and restaurant that receive high praise for their quality, atmosphere, and the creativity of the chef. Many guests enjoyed the cocktails and found the food to be excellent, often returning for a second meal. While the hotel does not typically offer a full breakfast, a cafe lounge provides options for coffee and cakes. The availability of a coffee machine in the room with complimentary pods is also a welcome amenity, allowing guests to enjoy hot beverages at their leisure.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within a short walking distance of Alexanderplatz and its various U-Bahn, S-Bahn, tram, and bus stations, providing easy access to all parts of Berlin, including the airport and major attractions like Museum Island. The surrounding area is vibrant, with numerous restaurants, shops, and bars close by. While the location is highly convenient for exploring, parking on the street is noted as extremely expensive, and guests should be aware of potential noise from the lively neighborhood, particularly on Friday and Saturday nights.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, attentive, and responsive to guest needs. The self-check-in and self-check-out process, managed via a tablet, is generally found to be quick and convenient, though some guests initially found it impersonal. Housekeeping is typically provided every other day or upon request, which guests appreciate for its flexibility. Staff are noted for their willingness to assist with requests, such as providing extra kitchen items or addressing room issues, and their commitment to ensuring a positive guest experience is a recurring theme.

Additional Information
Guests should be aware that while the hotel operates with a modern, self-service concept, there may not always be staff available overnight, though a sister hotel can provide assistance if needed. The hotel has a policy of charging an early check-in fee if rooms are available before the standard check-in time. In rare instances, unforeseen issues like a water cut may occur, but staff are generally proactive in offering compensation or solutions. The hotel's design, with its high ceilings and unique layout, is often highlighted as a key part of its appeal.