Los Alamos

This hotel offers a memorable stay, particularly noted for its heated swimming pool, which is available year-round and provides a relaxing retreat. Its prime central location is a significant draw, placing guests conveniently close to key attractions and the beach. Guests frequently commend the hotel's overall cleanliness, the comfort of its accommodations, and the generally attentive service provided by the staff. The hotel is well-suited for families due to its proximity to the beach and a park, offering ample space for children to enjoy. Couples appreciate the quiet atmosphere despite the central setting, making it ideal for a peaceful getaway. Solo travelers find it a safe and convenient base for exploring the area, while older guests and seniors often find the entertainment and overall ambiance particularly catering to their preferences. To enhance your experience, consider requesting a room on a higher floor to minimize potential noise from the street or common areas, and be mindful of the varied feedback regarding food quality, which might influence your dining choices.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, which contribute significantly to a comfortable stay. The swimming pool area is a major highlight, featuring both an outdoor pool and a heated indoor pool that is accessible throughout the year, providing a pleasant option regardless of the weather. There are ample sunbeds available, ensuring guests can relax by the poolside. A well-equipped gym is also on-site, allowing guests to maintain their fitness routines. The hotel provides free Wi-Fi, which is generally reliable, and some guests appreciated the quiet ambiance of the reading room. Many rooms feature a balcony, offering a pleasant space to unwind. Additional conveniences include in-room fridges and safes, enhancing the overall guest experience.

Cleanliness & Room Comfort
The hotel receives high marks for its cleanliness, with guests frequently describing rooms as spotless and well-maintained through daily cleaning services and regular linen changes. Rooms are generally found to be spacious and well-equipped, providing a comfortable environment. The beds are widely reported as very comfortable, ensuring a restful night's sleep, though a few guests found the mattresses or pillows less ideal. Most bathrooms are noted for their cleanliness and functionality, often including a bidet and a good shower with strong water pressure. However, some guests experienced issues with showers not closing properly or being too small, and a few reported dampness or mold in specific rooms. Noise levels can be mixed; while many found the rooms quiet, some experienced disturbances from street noise, internal hotel activities, or other guests. The absence of coffee facilities or a kettle in the room was a recurring point of feedback for some.

Dining & Food Quality
Feedback on the hotel's dining experience is notably mixed. Many guests commend the breakfast for its variety and quality, with some highlighting the wide selection and even the inclusion of Prosecco. However, others found the breakfast offerings basic, with complaints about the quality of coffee, lack of natural orange juice, and undercooked items like bacon or sausages. The buffet for lunch and dinner also garners varied opinions; some guests enjoyed the varied and delicious options, including show cooking stations, while others described the food as low quality, repetitive, and often served lukewarm. Specific concerns included limited vegetarian/vegan choices and inconsistent allergen labeling. The restaurant can become very busy, leading to long queues, and some guests noted disorganization or a lack of staff, particularly at the bar during peak times.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is ideally situated within easy walking distance to many popular areas, including Levante Beach, which is just a few minutes away. Guests appreciate its proximity to both the old town and the newer parts of the city, offering convenient access to a wide array of bars, restaurants, and shopping opportunities. Despite being in a lively area, many guests found the hotel itself to be surprisingly quiet, allowing for peaceful rest. For those traveling by car, parking is available on-site, though it is often mentioned as being expensive and can be full, prompting some guests to use nearby public parking facilities. The hotel's position makes it an excellent base for exploring Benidorm without the need for a car.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their professional and attentive demeanor. The check-in process is often described as quick and efficient, even for early arrivals. Guests frequently commend the cleaning staff for their thoroughness and pleasant interactions. In the restaurant and bar areas, many staff members are noted for their hard work, positive attitude, and willingness to assist, contributing to a welcoming atmosphere. However, some guests reported isolated instances of unhelpful or abrupt behavior from certain reception staff members or specific individuals in the dining area, particularly during busy periods. Overall, the majority of reviews emphasize the staff's dedication to providing excellent service and making guests feel welcome.

Additional Information
The hotel's entertainment program is a notable feature, though it is primarily geared towards a Spanish-speaking audience, including live music, dancing, and comedy shows. While this provides an authentic local experience, some English-speaking guests found the lack of English-focused entertainment a minor drawback. The all-inclusive option receives mixed reviews; while some guests found it to be excellent value, others felt the food quality or limited snack options did not justify the cost. Guests should be aware that noise from nearby bars or occasional building work in the vicinity can sometimes be heard, particularly in rooms facing the street. The hotel offers different room types, including apartments that provide more space and amenities, which some guests found to be an excellent choice for longer stays.