King Street Townhouse

The hotel offers a chic and luxurious urban escape, with its signature rooftop infinity pool providing a unique experience overlooking the city. Guests consistently praise the hotel's stylish decor, comfortable accommodations, and the exceptional service provided by the staff. It is an ideal destination for couples seeking a romantic getaway or celebrating special occasions like anniversaries and proposals, thanks to its intimate atmosphere and attentive service. Families also find it suitable for events and celebrations, while its central location makes it convenient for business travelers and sightseers exploring the city. To enhance your stay, it is advisable to inquire about the pool's operational status, as it can sometimes be affected by maintenance or busyness. Additionally, be aware that bottled water in the rooms is not complimentary, and booking directly with the hotel may offer additional perks.

Facilities & Amenities
The hotel boasts an impressive array of facilities and amenities designed to enhance the guest experience. A standout feature is the rooftop infinity pool, which is heated and offers city views, though some guests noted occasional obstructions due to nearby scaffolding or minor maintenance issues like mold or rust in the area. The spa, located in a separate building next door, is highly praised for its cleanliness and comprehensive offerings, including a salt room, steam room, sauna, heated loungers, and ice showers, providing a truly relaxing experience. The gym is described as well-equipped and stunning. For entertainment, a private cinema room is available for screenings and events. Guests can also enjoy the inviting ground floor bar with its great atmosphere and tasty cocktails. The hotel provides various event spaces, including a mezzanine and private rooms, suitable for celebrations and gatherings. While Wi-Fi is available, some guests found the single elevator to be small and slow, leading to occasional waits.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and common areas as spotless and immaculate. The room condition is generally praised as beautiful, elegant, and cozy, with many highlighting the spaciousness of suites. Even the "snug" rooms are noted for being well-equipped and comfortable. The beds are a frequent highlight, described as super comfortable with high-quality linen, ensuring a restful night's sleep. In-room amenities are well-received, particularly the rainfall showers, often called "amazing" or "the best ever," and the luxurious standalone baths found in some rooms. Guests appreciate the provision of Espa toiletries, soft bathrobes, and slippers. A coffee maker and mini-bar are standard, though some guests expressed disappointment that bottled water incurs a charge. While generally quiet despite its central location, a few guests noted minor noise levels from corridors or upstairs. The room temperature is usually well-controlled by air conditioning, though isolated reports mentioned heating issues.

Dining & Food Quality
The hotel's dining and food quality receive widespread acclaim, particularly for its breakfast and afternoon tea experiences. Most guests describe the breakfast as superb, offering an excellent and varied selection of freshly cooked, high-quality ingredients, complemented by delicious coffee. However, some guests experienced issues with slow service, forgotten orders, or food arriving cold. The afternoon tea is a highly popular offering, consistently praised for its delicious and well-presented food, including unique savories, exquisite cakes, and perfectly baked scones. A wide variety of teas are available, and the service during afternoon tea is noted as attentive. The main restaurant also garners positive feedback for its delicious food and impeccable service, with specific dishes like the lobster brioche and beef and marrow burger receiving special mention. The bar is a popular spot for its very tasty and well-made cocktails, contributing to a great atmosphere. Some feedback suggested that room service sandwiches could offer more variety.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions and key city points. It is described as perfect and brilliant for exploring the city center, with convenient access to shops, bars, restaurants, and the Christmas Market. Guests appreciate its proximity to the train station and the AO Arena, making it an ideal base for both leisure and event attendees. Despite being in a bustling urban area, many guests note that the rooms are surprisingly quiet, ensuring a peaceful stay. While the location is highly convenient, parking is frequently mentioned as a challenge, being both expensive and difficult, with some guests struggling with offloading luggage. The hotel itself is noted for its accessibility, featuring a lift to all floors and wide hallways, contributing to ease of movement for guests.

Staff & Service
The hotel's staff and service are overwhelmingly praised as a standout aspect of the guest experience. Most guests describe the staff as exceptionally friendly, helpful, professional, and attentive, consistently going above and beyond to ensure a comfortable and welcoming stay. The check-in process is often noted as quick and efficient, with staff accommodating early arrivals and handling luggage with care. Many reviews highlight the staff's proactive approach, such as offering room upgrades or complimentary drinks upon arrival for direct bookings. The hotel is frequently chosen for special occasions like weddings, baby showers, and proposals, with guests commending the dedicated event coordination and seamless execution by the team. While the vast majority of feedback is positive, a few isolated comments mentioned instances of less welcoming reception staff or longer waits during busy periods. Overall, the hotel is recognized for fostering a genuinely positive culture where guest experience is clearly a top priority.

Additional Information
Guests should be aware of a few specific details to enhance their stay. A recurring point of feedback is the non-complimentary bottled water in the mini-bar, which some guests found surprising given the hotel's luxury status, contrasting with the complimentary offerings often found elsewhere. Access to the spa facilities is sometimes included when booking directly with the hotel, but otherwise may incur an additional fee, so it is advisable to clarify this upon booking to avoid any misunderstanding. For those planning to enjoy the rooftop pool, it is worth noting that views may currently be impacted by scaffolding on the nearby Town Hall building, which can affect the scenic experience. The hotel is also highly recommended as an intimate wedding venue, with many couples praising the dedicated coordination and seamless execution of their special day, highlighting the team's ability to make celebrations truly memorable. Furthermore, some guests noted that the hotel's single elevator can be slow, occasionally leading to waits, especially during peak times.