Hyatt Place Nashville Opryland

The hotel is a popular choice for its convenient location near the Opryland area, making it an ideal base for sightseers and event attendees looking to explore local attractions like the Grand Ole Opry and Opry Mills Mall. Many guests appreciate the friendly staff and the generally spacious rooms, which are often highlighted as a key benefit, especially for families. The good breakfast is also frequently praised, providing a convenient start to the day. However, some guests note that the property feels outdated, with common areas and rooms showing signs of wear. Despite this, the hotel's proximity to entertainment venues and its shuttle services make it a practical option for those prioritizing accessibility to the Opryland area. To ensure a comfortable stay, guests are advised to confirm the availability and schedule of the shuttle services and to inquire about recently renovated rooms if possible.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, though feedback is mixed on their condition and availability. Many guests note issues with ice machines, often finding them out of order on their floors and needing to locate working ones elsewhere. The outdoor pool is available seasonally, but some visitors reported it was not cleaned or accessible during their stay, while others found it busy. A fitness center is provided, with some guests appreciating its equipment, though a few found it dirty. Free Wi-Fi is generally reliable throughout the property. However, the elevators are frequently described as dated, with some guests noting dirty flooring, unpleasant smells, and paint fumes. Most rooms lack a microwave, which many guests found inconvenient, and the in-room coffee makers received negative comments for poor quality or leaks. The televisions in rooms are often criticized for limited channels or functionality issues.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While many guests describe their rooms as clean and spacious, ensuring a comfortable stay, others report significant issues. Some rooms are noted to have stains on carpets or bedding, and some guests even encountered roaches or ants. The overall room condition is frequently described as outdated and in need of renovation, with visible wear and tear, including mold in bathrooms or around AC units, and wet carpets due to AC leaks. Bed comfort receives mixed reviews; some find the beds comfortable and cozy, while others describe them as hard or uncomfortable, with worn-out mattresses and poor pillows. The bathrooms are a consistent point of concern, often described as tiny and awkwardly designed, making it difficult to move or even close the door, with the sink often located outside the main bathroom area. Noise levels can also be an issue, with thin walls allowing sounds from hallways and neighboring rooms, including loud pipes, to disturb sleep.

Dining & Food Quality
The hotel's dining experience primarily revolves around its complimentary breakfast, which garners mixed reviews. Many guests praise the breakfast as good, excellent, or even amazing, highlighting a variety of hot and cold options, including eggs, sausage, and waffles. However, a significant number of guests report that items frequently run out, such as bacon, coffee, or juice, and are not promptly refilled, leading to frustration. The breakfast staff receives varied feedback; some are commended for being friendly and helpful, while others are described as rude, unhelpful, or inattentive, often appearing annoyed when asked to restock items. Beyond breakfast, the hotel's food options are very limited. Many guests note the absence of a full restaurant or room service, despite some advertising suggesting otherwise. The bar area is often described as very small, with limited drink selections, and some guests found it was frequently closed or unstaffed, with employees unable to prepare certain beverages.

Location & Accessibility
The hotel's location is a major draw for many guests, particularly its close proximity to Opryland attractions such as the Grand Ole Opry and Opry Mills Mall, making it highly convenient for sightseeing and entertainment. While it offers easy access to these local venues, guests note that it is miles from downtown Nashville, requiring a separate commute. A shuttle service is available, with a free option to Opryland and a paid service (typically $10-$15 round-trip) to downtown, which many find useful for avoiding parking fees in the city center. However, the shuttle service is often criticized for not running as advertised, having limited hours (ending early in the afternoon), or being unreliable, sometimes leaving guests stranded. Parking at the hotel itself is a point of contention, as an unadvertised daily fee is charged, surprising many guests. The surrounding area is generally considered safe by some, though others express concerns about its sketchiness, citing instances of car break-ins in the parking lot.

Staff & Service
The staff and service at the hotel receive highly polarized feedback. Many guests consistently praise the staff for their friendliness, helpfulness, and attentiveness, highlighting their willingness to go above and beyond to assist with requests and provide local information. Specific individuals are frequently commended for their positive attitudes and excellent customer service. However, a significant number of reviews describe staff as rude, indifferent, or incompetent, particularly during check-in and check-out processes, where issues like unadvertised parking fees, incorrect billing, or being locked out of rooms are reported. Guests frequently mention difficulties reaching a manager, who is often unavailable or unresponsive to complaints. Housekeeping service is inconsistent; while some rooms are maintained well, many guests report rooms not being cleaned as expected, with trash not emptied or fresh towels not provided, even after requests. Maintenance issues are also noted, with some problems requiring multiple requests to be addressed.

Additional Information
Guests frequently report significant issues with billing and charges, including unauthorized credit card transactions, double charges, and difficulty obtaining refunds for pre-paid stays or incidentals, leading to considerable frustration and time spent resolving these discrepancies. The hotel has a pet-friendly policy, which is appreciated by pet owners, though some note a substantial cleaning fee and challenges in finding suitable outdoor areas for pets. The cancellation policy is described as strict, causing problems for guests whose plans change unexpectedly, such as concert postponements, with the hotel often unwilling to offer flexibility. Many reviews consistently highlight the property as outdated and in need of major renovation, affecting the overall guest experience. A recurring complaint is the frequent unavailability or unresponsiveness of management when guests attempt to address serious concerns. Additionally, the hotel does not offer laundry service or a coin-operated system, which can be inconvenient for longer stays.