Homewood Suites by Hilton Chattanooga-Hamilton Place

The hotel's signature feature is its spacious suites, offering guests a true home-away-from-home experience with ample living space and the convenience of a fully equipped kitchen. This makes it an ideal choice for families seeking comfortable extended stays, business travelers needing functional workspaces, and pet owners looking for accommodating lodging. The consistently praised friendly staff further enhances the welcoming atmosphere, ensuring a pleasant visit for most. However, some guests note that the property could benefit from modern updates to its furnishings and facilities. For a more comfortable stay, consider requesting a non-smoking room if sensitive to odors, and be aware that some in-room amenities might show signs of wear.

Facilities & Amenities
The hotel offers a notable outdoor pool area, which many guests find to be a fantastic amenity, complete with grills for guest use, making it a popular spot for relaxation and family gatherings. While the pool water can sometimes be cold, it remains a valued feature. The kitchenettes within the suites are a significant draw, providing a full-size refrigerator, pots and pans, and utensils, though some guests have reported issues with limited supplies or malfunctioning appliances like a single working burner on the electric range. A small on-site store is available for convenience. The fitness center is present, but some equipment, like the treadmill, has been noted as needing maintenance. Guests also have access to ice machines on every floor, though some have been reported as out of order. The laundry room is available for a fee, which some guests find less convenient compared to competitors offering free services.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests commend the cleanliness of the rooms and the overall property, often noting a pleasant fresh smell. The spaciousness of the suites, including two-bedroom options and separate living areas, is consistently highlighted as a major positive. However, a significant number of reviews point to issues with outdated furnishings, including worn-out sofas and stained mattresses. Some guests reported specific cleanliness concerns such as dirty towels, stained bed skirts, mold in bathrooms, and even instances of insects like roaches and bed bugs. Noise can also be an issue, with reports of thin walls allowing sound from neighboring rooms, and disturbances from storage rooms or squeaky fans. Hot water availability and consistent water pressure in showers have also been mentioned as occasional problems.

Dining & Food Quality
The hotel provides a complimentary breakfast, which receives varied feedback. Many guests describe the breakfast as good, hot, and offering a decent variety of options, including scrambled eggs, bacon, sausage, and waffles. Some particularly enjoyed the unique "Southwest breakfast burrito bar" with pulled pork and tortillas. The coffee is often praised for its quality. However, a notable portion of reviews express disappointment, labeling the breakfast as "sub-par" or "tragically bad," citing issues like overcooked eggs, limited meat choices (such as thin-sliced deli ham or pulled pork), and a lack of cold milk or orange juice. Some guests also noted slow replenishment of food items or a general lack of freshness in pastries.

Location & Accessibility
The hotel's location is generally well-regarded, offering easy access to the highway and being conveniently situated near a variety of shopping centers and restaurants. Guests appreciate its proximity to local attractions, including downtown areas and popular sites like Lookout Mountain, typically within a 10 to 30-minute drive. While the hotel is accessible from the main road, some guests found it initially difficult to locate due to its position off the main thoroughfare. The area is described as feeling safe by many, though a few reviews mention concerns about the surrounding neighborhood or questionable individuals, particularly at night. Parking is available and described as plentiful, often with security-enhancing lighting.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with many guests highlighting their friendliness, helpfulness, and attentiveness. The front desk staff is frequently praised for their welcoming demeanor, efficiency during check-in and check-out, and willingness to go "above and beyond" to assist guests with requests, provide local recommendations, and resolve issues promptly. Housekeeping staff are also noted for their attention to detail, though some guests reported inconsistencies in room servicing frequency, requiring them to request fresh towels or trash removal. Overall, the dedication of the team to providing excellent customer service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, accommodating even large dogs, though guests with pets should be aware that suitable grassy areas for walking might be limited, and doggie bags are not always provided. Guests have noted that the property is undergoing a change in management, with plans for a total remodel in the future, which could address current concerns about outdated facilities. Some guests experienced issues with hot water availability in their rooms, requiring room changes or extended waiting times. There were also isolated reports of security concerns, including an incident where a guest found drug paraphernalia in their room, and issues with key card access to the main entrance, which impacted perceived safety. The hotel offers an evening social on Wednesdays, providing light complimentary dinner options.