Holiday Inn Express & Suites Newport South By Ihg

The hotel's comfortable beds and commitment to providing a restful night's sleep stand out as a signature feature, making it a reliable choice for travelers seeking comfort after a long journey. Guests frequently highlight the overall cleanliness of the property and the generally friendly and helpful staff, contributing to a positive experience for many. Its convenient location near major highways and local amenities is also a significant draw, offering easy access to dining and shopping. The hotel is well-suited for families due to its amenities like the pool and breakfast, and for travelers looking for a good value stopover. However, some guests experienced issues with common area cleanliness and noise levels, particularly during periods of renovation. To ensure a smooth stay, it is advisable to confirm the operational status of facilities like the pool and gym, and to request a room away from high-traffic areas if noise is a concern.

Facilities & Amenities
The hotel features an indoor pool which is a popular amenity, especially for families, though feedback is mixed regarding its condition, with some guests noting it was cold, dirty, or out of order due to maintenance issues. A gym is also available, but its functionality and cleanliness have been inconsistent, with reports of broken equipment and lack of towels. Elevators are present, but some guests found them slow or unclean. Free Wi-Fi is generally available, allowing guests to stay connected. A laundry room is a convenient addition for longer stays, though some found the dryers inefficient. Guests appreciate the constant availability of coffee in common areas, but some experienced issues with ice machines being out of order. The HVAC system generally keeps common areas cool, but some units in rooms have been problematic.

Cleanliness & Room Comfort
Guest experiences with room cleanliness are varied; while many found their rooms spotless and fresh, a notable number reported issues such as hair on bathroom floors, stains on carpets, or a general lack of thorough cleaning upon arrival. The beds consistently receive high praise for being exceptionally comfortable, ensuring a good night's sleep. Bathrooms are generally spacious, but some guests encountered issues like rusty tubs, clogs, or a lack of exhaust fans, leading to humidity. In-room amenities include a refrigerator and television, though some found the mini-fridges lacked a dedicated freezer and the TV interface was not intuitive. Noise levels can be a concern, with thin walls allowing sounds from neighboring rooms, hallways, or external traffic to be heard. Some guests also noted issues with the AC unit being loud or emitting odors.

Dining & Food Quality
The complimentary breakfast receives mixed reviews. Many guests appreciate the variety and the availability of hot items, describing it as good and plentiful. However, a significant number of reviews highlight issues such as food being cold, items running out quickly, or a general lack of fresh options like fruit and certain beverages. The coffee is often praised for being fresh and good quality. The dining area itself has been a point of concern for some, with reports of dirty tables, overflowing trash bins, and broken machines like the pancake maker. While staff generally work to keep items stocked, inconsistencies in food quality and presentation are noted, with some guests opting to dine elsewhere due to these issues.

Location & Accessibility
The hotel boasts a highly convenient location, situated just off a major interstate, making it an ideal stopover for travelers. Guests appreciate its proximity to various restaurants and stores, offering easy access to dining and shopping options. It is also noted for being a good base for exploring nearby attractions, typically within a 45-minute drive. Parking is generally ample, with many guests finding spaces readily available, sometimes directly in front of their rooms. However, some guests found the parking area limited, and exiting onto the main road could be challenging due to heavy traffic. Views from rooms are often of the parking lot or surrounding commercial areas, rather than scenic landscapes.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and helpfulness. Many guests commend the front desk for their professional and welcoming demeanor, often making the check-in process quick and efficient. Staff members are frequently noted for going above and beyond, assisting with requests like extra towels or even car troubles. However, some guests reported isolated incidents of unconcerned or rude front desk interactions. Housekeeping services garnered mixed feedback; while some found rooms well-maintained, others experienced issues such as housekeepers entering rooms without knocking or rooms not being thoroughly cleaned before arrival, leading to dissatisfaction.

Additional Information
The hotel maintains a pet-free policy, which is appreciated by guests with allergies, ensuring a hair and odor-free environment. However, some reviews mention the presence of cats on the property grounds, which contradicts this policy for some guests. There are recurring issues with smoking odors in rooms, leading to dissatisfaction and sometimes additional charges for guests. For rewards program members, experiences are varied; while some are recognized, others report not receiving expected benefits like complimentary water bottles or amenity points. The hotel has undergone renovations, which, while aiming to improve facilities, have sometimes caused inconvenience due to noise or temporary closures of amenities like the pool and gym.