Holiday Inn Express & Suites Goodlettsville N - Nashville by IHG

This hotel is consistently praised for its exceptional cleanliness and the friendly, accommodating staff who go above and beyond to ensure a pleasant stay. Its signature feature is the highly-rated complimentary breakfast, offering a wide variety of fresh and delicious options that many guests consider a highlight of their visit. The hotel is an excellent fit for families due to its indoor pool and spacious rooms, and equally suitable for road trippers and business travelers seeking a comfortable, quiet, and convenient stopover. To enhance your experience, consider requesting a room away from the interstate for maximum quiet, and if traveling with pets, be sure to clarify the associated fees upfront.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. A notable feature is the indoor pool, which, while appreciated by many, received mixed feedback regarding its temperature, with some guests finding it too cold. A well-equipped fitness center is available for those wishing to maintain their routines. Guests also benefit from free Wi-Fi, though some reported connectivity issues. The availability of ice machines and vending machines adds to convenience. The lobby provides a welcoming space with ample seating and 24-hour coffee brewing stations, offering both regular and decaf options. Additionally, a free laundry service is available for guests, which is a significant convenience for longer stays.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds and pillows are consistently highlighted as very comfortable, ensuring a restful night's sleep. Rooms are generally spacious, and many appreciate the good water pressure in the showers. However, some recurring issues were noted, including noisy HVAC units that can disturb sleep, and inconsistent hot water temperature in showers, often being only lukewarm. Isolated reports of bed bugs or fleas were mentioned by a few guests, though these were not widespread. Other minor concerns included broken USB ports, worn carpet in some areas, and various bathroom issues such as loose fixtures, dim lighting, non-working fans, and misaligned shower curtains.

Dining & Food Quality
The complimentary breakfast is a significant draw and a consistent highlight for guests, frequently described as amazing and delicious. Many praise the wide variety of options available, including pancakes, eggs, sausage, and biscuits with gravy, all kept well-stocked and fresh. The coffee is also highly rated, with fresh brewing stations available in the lobby throughout the day. While most feedback on breakfast is overwhelmingly positive, a few guests noted occasional issues with specific items not being refilled promptly or the quality of certain hot foods. The hotel does not appear to offer a full-service dinner restaurant or bar on-site, but guests found convenient dining options nearby.

Location & Accessibility
The hotel's location is highly praised for its convenience and accessibility. It is situated close to the interstate, making it an ideal stop for travelers on the road. Guests appreciate its proximity to a variety of restaurants and shops, with a grocery store even within walking distance. The hotel is also noted for being an easy drive to downtown Nashville, offering a quiet retreat away from the city's hustle while still providing convenient access. The parking lot is described as ample, well-lit, and safe, contributing to a sense of security for guests. Some guests mentioned occasional airplane noise, but this was generally not a significant disturbance.

Staff & Service
The staff at this hotel consistently receives glowing reviews for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their attentiveness and willingness to go above and beyond, such as assisting large groups during challenging weather conditions or providing specific amenities like a shower chair upon request. The check-in process is generally described as quick and efficient. While the vast majority of feedback is positive, a few isolated instances of unhelpful or rude front desk interactions were reported, and some guests experienced issues with phone lines not being answered. Overall, the staff's dedication to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, but it often comes with a significant and sometimes unexpected pet fee that guests felt was not clearly communicated during booking. There have been reports of elevator issues, including instances where guests were temporarily stuck or the elevator skipped floors, suggesting a need for maintenance. Some guests also experienced unauthorized charges on their cards, which required follow-up to resolve. While not a widespread issue, these incidents caused frustration for those affected. The hotel provides bottled water to guests, a thoughtful touch that is frequently appreciated.