Holiday Inn Express Glasgow Airport By Ihg

The hotel is primarily distinguished by its unbeatable proximity to the airport terminal, making it an ideal choice for early morning flyers and business travelers seeking convenience. Its location, just a short walk from the airport, allows for a stress-free start or end to a journey. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the friendly, helpful staff who contribute significantly to a positive stay. The complimentary breakfast is also a frequently praised feature, offering a convenient and satisfying start to the day. For families, the availability of rooms with sofa beds makes it a practical option for overnight stays. To ensure a restful experience, guests might consider requesting a room away from the motorway side to minimize potential noise, and be aware of the hotel's parking arrangements, which can incur additional costs.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. The bar area is a popular spot for guests to relax and enjoy drinks, with many appreciating the service and finding it a pleasant place to unwind. However, some guests noted that staff seemed under considerable pressure during busy periods, and others found the prices for drinks to be on the higher side. Lifts are available for easy access to all floors, providing convenience for guests with luggage, though a few individuals mentioned them being small or occasionally experiencing minor functional issues. For quick needs and late-night cravings, vending machines are readily available, offering a selection of snacks and even essential items like charging cables, which many guests found very useful. While the hotel previously featured an ice machine, it has since been replaced, though guests can still obtain ice from the bar upon request.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, though some areas receive mixed reviews. Many guests commend the rooms for being spotless, clean, and well-maintained, ensuring a pleasant stay. The beds are frequently praised for being comfortable, with many guests reporting a restful night's sleep, though some found the mattresses too soft or firm, and sofa beds were occasionally noted as uncomfortable. Rooms are often described as spacious and well-designed, providing adequate space for a short stay. However, some guests experienced issues with noise levels, particularly from the nearby motorway, corridors, or noisy air conditioning units, which some also reported as broken or blowing cold air, leading to cold rooms. Bathrooms are generally clean and feature good showers with Dove toiletries, though some were described as small or having minor drainage issues. In-room amenities like tea and coffee making facilities and ample charging sockets are appreciated.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Most guests praise the breakfast as good, plentiful, and a convenient inclusion, with a wide variety of options including hot food and continental choices. However, some guests found the early morning continental breakfast to be basic, lacking items like yogurts or croissants, and noted issues with food running out or being cleared away too early. The quality of the evening meal and bar food receives mixed reviews; while some found it tasty and satisfactory for a quick bite, many others described it as mediocre, below expectations, or overpriced, with limited menu options and occasional issues with food temperature or presentation. Some guests opted to eat elsewhere due to these concerns.

Location & Accessibility
The hotel's location is overwhelmingly cited as its strongest asset, being just a short walking distance from the airport terminal. Guests appreciate the convenience of a covered walkway that makes the journey easy, even with luggage. This direct proximity to the airport is ideal for those with early flights or late arrivals, significantly reducing travel stress. While the hotel is well-situated for airport access, some guests noted that signage from the airport can be confusing, making it difficult to differentiate from other nearby hotels. Parking is a frequently discussed topic; while convenient, it is often described as expensive, with charges applying, and some guests found the process confusing or noted that the car park is now managed by a third party. Access to the city center is available via a bus service, though it can be a lengthy journey.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their accommodating nature, willingness to assist with requests, and overall positive attitude, which significantly enhances the guest experience. The check-in and check-out processes are generally described as quick, easy, and efficient, though some guests experienced delays due to system issues or long queues. While the majority of feedback on service is positive, some guests reported isolated incidents of unhelpful or rude staff, particularly during busy periods or when dealing with specific issues. A notable concern raised by several guests was the staff's handling of a fire alarm incident, where some felt protocols were not adequately followed, leading to confusion and a disruptive experience.