Hilton Brentwood/Nashville Suites

This hotel is highly regarded for its spacious suite-style rooms and a beautiful, open atrium lobby that creates a welcoming atmosphere. Its comfortable accommodations and generally positive guest experiences make it a suitable choice for various travelers. Families appreciate the larger rooms and amenities like the pool, while business travelers find it safe and convenient for work-related stays. Couples also enjoy the quiet environment for a relaxing getaway. To ensure a smooth stay, guests should be aware of the daily parking fee and confirm housekeeping services upon arrival, as they are not always automatic.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The indoor pool and hot tub are popular, especially with families, though some guests noted issues with the hot tub jets or excessive chlorine in the pool. A well-equipped fitness center, including a Peloton bike, is available and generally well-maintained. Many guests, particularly those with loyalty status, appreciate the executive lounge for its snacks, beverages, and breakfast options, though there is mixed feedback regarding its hours and the value of benefits. A convenient market area provides additional snacks and drinks for purchase. Some guests experienced issues with a broken elevator, causing temporary inconvenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often highlighting the suite layout with separate living areas and large bathrooms. The beds are frequently described as comfortable, ensuring a restful night's sleep. However, some reviews mention issues such as lingering odors (like cat or mold), dated decor in certain rooms, and problems with the HVAC system not maintaining desired temperatures or being noisy. Noise from the central atrium or neighboring rooms can occasionally be an issue. While basic amenities like soap, shampoo, and towels are provided, some guests reported finding stains on sofa beds or hairs in bathrooms, and a lack of daily housekeeping unless specifically requested.

Dining & Food Quality
The hotel features an on-site restaurant and bar that receive mixed but generally positive feedback. Many guests praise the burgers and the overall quality of the breakfast, though some found the quinoa bowl bland. The bar is noted for its good atmosphere and friendly bartenders. However, a common point of contention is the high cost of food and beverages, with many guests feeling that breakfast, even with a credit, is overpriced and that coffee is an additional charge. Some experienced slow service or understaffing in the restaurant, leading to forgotten items or undercooked food.

Location & Accessibility
The hotel's location is widely praised as convenient and safe, situated in Brentwood with easy access to shops, restaurants, and major roads. It offers a relatively short 15-20 minute drive to downtown Nashville, making it suitable for those who prefer to stay outside the city center. However, parking is a significant point of concern for many guests. Despite ample space, a daily fee is charged, which many find excessive for a suburban location without valet service or enhanced security. Some guests also reported difficulties navigating the parking lot, especially with larger vehicles, and noted a lack of security measures, leading to concerns about vehicle damage.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the welcoming demeanor of the front desk staff and their efficiency during check-in. Many appreciate the attentive service from housekeeping and the overall professionalism of the team. However, there are isolated instances of negative feedback regarding specific staff interactions, including perceived rudeness or unresponsiveness to guest concerns, such as requests for room cleaning or addressing issues like strong odors. Some guests also noted a lack of awareness among staff regarding loyalty program policies or breakfast credit details.

Additional Information
Guests should be aware of certain unique aspects and policies. The hotel has an unusual historical element, with some guests noting its proximity to a cemetery. For those with loyalty status, the executive lounge benefits have recently undergone changes, with reduced hours and altered offerings, leading to some confusion and disappointment regarding their value. The hotel maintains a no-pets policy, which some guests appreciate for contributing to overall cleanliness. While late checkout options are available and valued, some guests reported issues with staff not being aware of these arrangements. There were also instances of laundry room amenities being out of stock, requiring staff intervention.