Granada Palace

The hotel is widely recognized for its exceptionally spacious rooms, a signature feature that provides ample comfort and a sense of luxury, making it a memorable stay for many. Its tranquil setting, while slightly removed from the city center, offers a peaceful retreat, appealing to couples seeking a romantic getaway and families desiring comfortable, large accommodations. The hotel's strategic location also makes it a suitable base for sightseers planning to visit the Alhambra or explore the Sierra Nevada mountains. Guests frequently highlight the generally attentive and friendly staff, contributing positively to the overall experience. However, some aspects, such as the functionality of certain facilities and the perceived value for money, receive mixed feedback. To enhance your stay, consider utilizing the convenient bus service directly outside the hotel for city access, and if spa facilities are a priority, it is advisable to confirm their operational status upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are varied. The spa is a prominent feature, often described as relaxing and comprehensive, with many guests enjoying the massages and intimate atmosphere. However, a significant number of reviews note that the spa is not included in the room rate and can be quite expensive, with some reporting that certain jacuzzi features, Turkish baths, or specific showers were out of order. The outdoor swimming pool is generally praised for its size and cleanliness, providing a pleasant area for relaxation, though some guests found the water to be cold or noted it was not open during certain months. Parking is available in an underground garage, but it is a paid service and considered expensive by many. The rooftop terrace offers spectacular views, yet it is frequently mentioned as being closed or having limited operating hours. While a fitness center is available, its accessibility or opening times are sometimes a concern. Wi-Fi connectivity is generally present, though some guests experienced issues with signal strength in their rooms.

Cleanliness & Room Comfort
Guests consistently highlight the generous size of the rooms, often describing them as huge or exceptionally spacious, providing a comfortable and expansive living area. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep for most. However, feedback on cleanliness is mixed; while many commend the rooms as spotless and well-maintained, some guests reported issues such as dust, hair, or general lack of thoroughness, particularly in the bathroom. The bathrooms themselves are noted for their large size, often featuring a hydromassage tub and separate shower. Despite the spaciousness, common complaints include the absence of a door for the toilet area, leading to a lack of privacy, and the lack of shower screens, which can result in wet floors. Some guests also noted that bathroom fixtures appeared outdated or worn, and that in-room amenities like coffee makers or a fully stocked minibar were often missing. Noise levels are generally considered low, contributing to a peaceful environment.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite varied. Most guests appreciate the breakfast variety, noting a wide selection of items including fresh fruit and natural orange juice. However, many express disappointment with the overall food quality, stating it does not meet the expectations for a hotel of its supposed star rating, with some describing it as "industrial" or lacking fresh, made-to-order options like omelets. The coffee from the machines also receives mixed reviews. While the main breakfast buffet is available, some guests found the service to be chaotic during peak times, especially with large tour groups. Beyond breakfast, the hotel features an Italian restaurant which receives positive remarks for its good food and service. However, the general cafeteria and bar areas are frequently noted as being closed or having very limited operating hours, and room service is often unavailable, limiting dining convenience.

Location & Accessibility
The hotel's location is a significant point of discussion, offering both advantages and disadvantages depending on travel plans. It is situated outside the immediate city center of Granada, typically requiring a 10 to 15-minute drive by car or taxi to reach main attractions. For those relying on public transport, a bus stop is conveniently located directly outside, with journeys to the city center taking approximately 30 minutes. This slightly removed position contributes to a tranquil environment, ideal for guests seeking a peaceful retreat. The hotel is particularly well-regarded for its accessibility to the Alhambra, often a short 12-minute taxi ride away, and for those heading to Sierra Nevada, it provides a convenient starting point. While the area offers limited entertainment or dining options, a supermarket is noted nearby. Parking is a consistent topic, with an underground garage available for a fee, though many guests find it expensive and opt for readily available street parking.

Staff & Service
The hotel's staff consistently receives high praise from guests, being frequently described as friendly, helpful, attentive, and professional. Many reviews highlight the positive interactions with reception staff, commending their efficiency during check-in and their willingness to assist with various requests, from providing local recommendations to resolving room issues. The housekeeping team is also noted for their thoroughness and pleasant demeanor, ensuring rooms are kept clean and tidy. In the restaurants and cafeteria, staff members are often singled out for their attentiveness and engaging service, contributing to a positive dining experience. Similarly, the spa staff are frequently praised for their professionalism and the quality of their services, particularly massages. While the vast majority of feedback on service is positive, some isolated comments mention occasional long waits during check-in or a perceived lack of staff for certain tasks like luggage assistance. Overall, the dedication of the staff is a recurring theme, significantly enhancing guest satisfaction.

Additional Information
A recurring theme in guest feedback is the discrepancy between the hotel's advertised 5-star rating and the actual guest experience. Many visitors feel the hotel, despite its grand appearance, falls short of 5-star standards due to noticeable maintenance issues and outdated facilities. Common observations include worn fixtures, non-functional amenities, and a general sense of neglect in certain areas, leading some to suggest it feels more like a 3 or 4-star property. Furthermore, the hotel frequently hosts events such as weddings, graduation parties, or even music festivals, which can significantly impact the guest experience. While these events showcase the hotel's capacity for large gatherings, they sometimes lead to increased noise levels, crowded common areas, and a strain on staff availability, potentially disrupting the tranquility expected by other guests. This aspect, combined with the perceived need for renovation, is a key point for potential visitors to consider.