Eurostars Mediterranea Plaza

The hotel stands out for its central location on the main square, offering captivating views of the castle and immediate access to the beach and historic old town. This prime position makes it an ideal choice for sightseers eager to explore the city's landmarks, couples seeking a romantic city break, and general city break visitors looking for convenience. Guests consistently commend the friendly staff and the hotel's overall cleanliness. While the rooftop terrace provides stunning panoramic views, its bar is often closed, particularly outside of peak season. A key consideration for guests is the potential for noise from the lively square, especially on weekends, and some internal corridor noise. To ensure a peaceful stay, it is advisable for noise-sensitive guests to request a room not facing the square or to bring earplugs.

Facilities & Amenities
The hotel offers a rooftop terrace that provides excellent views of the castle and surrounding area, though guests note that the bar on this terrace is frequently closed, especially outside of peak season. Wi-Fi connectivity receives mixed reviews; while some find it adequate, many report it as unreliable, slow, or prone to disconnecting, which can be frustrating for those needing consistent internet access. A fitness center is available, described as limited but functional for basic workouts. The elevators are noted by some as being small and occasionally unstable, which can lead to queues, especially for guests with luggage. In-room amenities generally include a kettle and a fridge, adding convenience for guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness throughout the property and within the rooms. Room comfort receives varied feedback; while many describe the beds as comfortable, a significant number find them to be very firm or hard. Room sizes also vary, with some guests enjoying spacious rooms while others find them quite small. A recurring concern is noise levels, both external from the lively square, particularly on weekends, and internal from corridors and neighboring rooms due to less than ideal soundproofing. Bathrooms are generally clean with good showers, though some guests mention issues like overflowing or the absence of a toilet brush. Standard toiletries are provided, and some rooms feature a balcony offering views.

Dining & Food Quality
The breakfast buffet receives mixed but generally positive feedback. Many guests appreciate the variety of options, including fresh fruit, charcuterie, cheeses, pastries, and some hot items. However, some note that the hot food can be lukewarm, and the selection might become monotonous over longer stays. The breakfast room can become crowded, leading to queues for food and coffee, and some guests mention a lack of allergy-friendly choices. While the hotel does not feature a full-service restaurant for lunch or dinner, the rooftop bar is a highlight for its views, though it is frequently closed, especially during off-peak seasons, limiting dining and beverage options within the hotel itself.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly on the main square. This prime spot offers exceptional accessibility to numerous attractions, including the beach, the old town, the harbor, and a wide array of shops and restaurants, all within easy walking distance. Public transportation, such as the airport bus stop, is conveniently close, simplifying arrivals and departures. For guests arriving by car, parking is a notable consideration; the hotel does not have on-site parking and directs guests to off-site public parking garages, which are typically a 10-15 minute walk away and can be expensive.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive interactions with the reception team, who are described as welcoming and efficient. The check-in process is generally smooth and quick, contributing to a positive first impression. Staff are noted for their willingness to assist with requests, provide local recommendations, and arrange services like airport taxis. Housekeeping staff are also commended for their diligence in maintaining cleanliness throughout the rooms. Overall, the commitment to providing excellent customer service is a recurring theme, enhancing the guest experience significantly.

Additional Information
Guests should be aware that the air conditioning system operates seasonally, which can lead to rooms being uncomfortably warm outside of designated summer months, even if the weather is hot. The standard check-in time is noted as being quite late in the afternoon, which some guests find inconvenient upon arrival, though the hotel may offer to store luggage. While not a universal experience, some guests have reported being offered an upgrade to a sister property upon arrival, which can be a pleasant surprise and enhance their stay. It is also worth noting that the hotel does not have a public toilet on the ground floor, which some guests found inconvenient, requiring them to use facilities in their rooms or elsewhere. Additionally, some guests mentioned a deposit is required for the parking badge, which is returned upon its return.