Embassy Suites by Hilton Nashville Airport

The hotel is widely recognized for its complimentary breakfast featuring a popular made-to-order omelet station and a pleasant evening reception offering drinks and snacks, which many guests find to be a significant value. Its spacious rooms are often appreciated, providing ample living space. The hotel caters well to families due to its room layout and amenities like the pool, and is also a convenient choice for airport travelers given its close proximity and shuttle service. Business travelers find the quiet location and on-site facilities suitable for their needs. While many guests praise the staff's helpfulness, some recent reviews indicate a decline in service quality and cleanliness standards. A recurring concern is the significant cost and security of parking. To ensure a comfortable stay, it is advisable to confirm room readiness and cleanliness upon arrival and be prepared for potential parking challenges.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A decent gym is available for those wishing to maintain their fitness routines. The indoor pool is a popular feature, especially for children, and even offers dedicated adult-only hours; however, some guests have reported it being cold, having excessive chlorine, or appearing cloudy, with occasional closures due to maintenance. The hotel's spacious lobby and atrium create an inviting atmosphere, often featuring live music during evening hours. While a free Wi-Fi connection is provided, some guests have experienced issues with the elevators being slow, crowded, or out of service. An airport shuttle service is available, and a third-party shuttle can transport guests to downtown areas, adding to the hotel's accessibility. The on-site bar is also frequently mentioned positively.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being spacious and generally clean, often highlighting the ample living space. However, a significant number of reviews express concerns, citing instances of dirty bathrooms, unvacuumed carpets, and persistent musty odors. Some guests have even reported issues with mold and the presence of insects, including roaches and bedbugs, which significantly impacted their stay. The overall condition of the rooms is frequently described as outdated and in need of renovation, with specific mentions of peeling wallpaper, clogged drains, and non-functioning air conditioning leading to uncomfortably warm rooms. While some found the beds comfortable, others noted them as hard or that the pillows were flat and worn. Noise levels also vary, with some enjoying a quiet stay, while others experienced disturbances from thin walls or loud guests.

Dining & Food Quality
The hotel's dining options receive considerable attention from guests. The complimentary breakfast is consistently praised as a highlight, with many describing it as "incredible" and "delicious." The made-to-order omelet station is a particular favorite, offering a fresh and customizable start to the day. Guests appreciate the wide variety of food choices available, though some have noted issues with food temperature or occasional long lines during peak hours. The evening reception, or happy hour, is also generally well-received, providing complimentary cocktails and light snacks. While the drinks are a popular perk, the snack selection often receives mixed reviews, with some finding it minimal or less substantial than expected. The on-site restaurant offers a convenient option for other meals, with many guests commending the food quality, although some have experienced slower service.

Location & Accessibility
The hotel's location is frequently highlighted for its convenience, being very close to the airport and offering a reliable shuttle service. While some guests find it centrally located for exploring downtown attractions, others note that reaching Broadway and other popular areas requires a short drive. The hotel is situated within a business park, contributing to a generally quiet environment, though it means there are no convenience stores or other amenities within easy walking distance. A significant and recurring concern for guests is the parking situation. The parking is described as costly, with fees ranging from $14 to over $20 per night, which many feel is excessive. Furthermore, guests frequently report issues with limited parking availability and, more critically, a pervasive lack of security, leading to numerous instances of vehicle break-ins and damage, for which the hotel explicitly states it takes no responsibility.

Staff & Service
Feedback regarding staff and service at the hotel is quite varied. Many guests consistently praise the team for being friendly, helpful, and attentive, highlighting positive interactions with front desk personnel, breakfast staff, and bar attendants. These positive experiences often contribute significantly to a pleasant stay. However, a notable number of reviews express dissatisfaction, describing some staff members as rude, unprofessional, or indifferent to guest concerns. Issues frequently cited include slow check-in processes, rooms not being ready upon arrival, and a perceived lack of urgency in addressing maintenance or cleanliness complaints. Housekeeping service also receives mixed comments, with some guests reporting that their rooms were not cleaned or that amenities were not replenished, even when requested. The hotel's responsiveness to problems, including security concerns, is an area where many guests feel improvements are needed.

Additional Information
Guests frequently comment on the hotel's overall condition, noting that it appears dated and is in significant need of renovation to meet modern standards. Many areas, including rooms and common spaces, are described as worn down or run down, suggesting a lack of recent investment in updates. A concerning issue raised by some guests involves room security, with reports of unauthorized individuals gaining access to rooms and the hotel's inadequate response to such incidents. Furthermore, some guests have experienced housekeeping staff ignoring "Do Not Disturb" signs, entering rooms without permission. Other miscellaneous points include the hotel's pet-friendly policy, although finding suitable outdoor areas can be challenging. The on-site store is noted for its overpriced items, and some guests have encountered issues with a non-operating ATM or a cashless policy for certain purchases.