Courtyard by Marriott Nashville Brentwood

This hotel is highly regarded for its convenient location, placing guests within easy reach of numerous nearby dining options and shopping. Its friendly staff consistently receive praise for their helpfulness and attentiveness, contributing significantly to a positive guest experience. Many visitors appreciate the clean rooms and comfortable accommodations, making it a suitable choice for various travelers. The hotel is particularly well-suited for business travelers due to its proximity to local business hubs and the airport, while sightseers will find it a good base for exploring downtown Nashville. Families also find the safe environment and spacious rooms appealing. To ensure a quiet stay, guests might consider requesting a room away from the main elevator or lobby areas, and it is advisable to confirm the status of the pools if these amenities are important for your visit.

Facilities & Amenities
The hotel's lobby and common areas are frequently described as very nice, spacious, and recently refreshed, offering comfortable seating ideal for meeting friends or relaxing. While some guests appreciate the presence of a balcony in their rooms, others note that the sliding glass doors to these balconies may not be functional. Feedback on the recreational facilities is mixed; some guests found the indoor pool drained and unusable, and the outdoor pool was occasionally closed for maintenance, including a broken window. The fitness center receives varied reviews, with some finding it adequate, while others describe it as poorly equipped, hot, and humid with old, dirty equipment. The elevator system is a recurring point of concern, often described as being awkwardly located far from rooms, slow, and sometimes requiring better luggage carts. Additionally, the laundry room has been noted as dirty and in need of refurbishment, and the Wi-Fi can be unstable.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are quite varied. Many guests report clean rooms and comfortable beds, often highlighting plush bedding and a restful night's sleep. However, a significant number of reviews mention issues with room condition, describing them as outdated, tired, or in need of renovation, with some reporting stains on carpets or bedding. Specific concerns include the presence of mold in the bathroom showers, peculiar smells, and even instances of insects like cockroaches or stink bugs. Noise levels are a notable factor; while some rooms are quiet, others suffer from thin walls, allowing sounds from neighboring rooms to be heard, or are affected by noise levels from the lobby or elevators. In-room amenities like the mini fridge are appreciated, though some found them not cool enough, and the availability of microwaves varies. Some guests also noted a lack of sufficient toiletries and issues with the air conditioning not cooling adequately or a blinking fire alarm sensor above the bed.

Dining & Food Quality
The hotel offers various dining options, with the bistro and bar receiving positive mentions for their service and food quality. The bistro staff are often praised for their spectacular service, and the bar is noted for providing good drinks and food, especially when operating as the main restaurant during off-peak times. Breakfast is a common topic, described by some as good and delicious, and well worth the price. However, many guests found the breakfast options limited and expensive, noting that it is not complimentary. Some guests who booked with breakfast included were informed upon arrival that it was not part of their reservation. While a Starbucks is available on-site, its machine was reported as broken by some guests, limiting coffee options.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the highway and placing guests within a short drive of downtown Nashville, typically 10-15 minutes away. Its proximity to attractions and various restaurants and shopping areas is a significant draw, with many dining and retail options available within easy walking distance. The hotel is also conveniently located near business offices and the airport, making it ideal for both business and leisure travelers. Parking is generally ample and free, contributing to a sense of safety for guests leaving their vehicles overnight. The availability of a shuttle service to the airport further enhances its accessibility.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentive service. Many guests highlight the professionalism and accommodating nature of the front desk team, who are often described as going above and beyond to assist visitors. The quick check-in process is frequently mentioned as a positive aspect. While most interactions are positive, some guests experienced issues with the check-out process, particularly regarding late checkout requests not being communicated to housekeeping, or undisclosed fees for early departures. Housekeeping staff are generally commended for their good work in maintaining rooms, though some isolated incidents of cleanliness issues were reported. Overall, the staff's commitment to providing excellent customer service is a recurring theme, with many guests expressing a desire to return due to the positive interactions with the team.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing renovation and construction, which may result in temporary inconveniences such as paint fumes or noise. While these updates aim to refresh the property, some areas are still described as dated. The hotel's layout is considered unusual by some, particularly the location of the main elevator, which can be inconvenient. For Marriott Bonvoy members, experiences with rewards program benefits are mixed; some appreciate perks like late checkout or room upgrades, while others report issues with receiving promised benefits, such as breakfast vouchers. It is advisable for guests to clarify any specific policies or benefits upon check-in to avoid misunderstandings.