Country Inn & Suites by Radisson, Sevierville-Kodak, TN

The hotel's inviting outdoor area, featuring fire pits and a splash pad, stands out as a memorable amenity, creating a relaxing and enjoyable atmosphere for guests. This property is particularly well-suited for families seeking engaging activities for children and a comfortable base for exploring the region, with many appreciating the ample space provided by the rooms. Couples and road trippers also find it appealing due to its convenient location away from heavy traffic and its excellent value, often exceeding expectations for its category. Guests consistently highlight the hotel's remarkable cleanliness, spacious rooms, and the consistently friendly and helpful staff. To enhance your stay, consider requesting a room away from the lobby or elevators for a quieter experience, and be aware that some balconies may not be equipped with chairs.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and enjoyment. A popular feature is the indoor pool, which is often praised for its size and cleanliness, providing a great option for recreation regardless of the weather. Adjacent to this, an outdoor splash pad and two inviting fire pits surrounded by comfortable seating create a relaxing and social environment, particularly enjoyed by families. Guests also appreciate the convenience of mini-fridges and microwaves in their rooms, along with free Wi-Fi to stay connected. While a fitness center is available, some guests reported issues with access. The lobby provides a welcoming atmosphere, often noted for its pleasant scent, and offers complimentary cookies and 24/7 access to coffee, tea, and hot chocolate. Some guests noted that certain rooms lacked drawers for clothes storage or towel racks in bathrooms, which could be inconvenient for longer stays.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its overall cleanliness, noting that rooms are often spotless upon arrival. The beds are consistently described as very comfortable, with many guests praising the quality of the linens for ensuring a restful night's sleep. Rooms are generally spacious, often including a pull-out sofa, which is particularly appreciated by families. While the air conditioning typically functions well, some guests found it challenging to regulate room temperature or noted that the unit blew directly onto the bed. Feedback on noise levels is mixed; while some found rooms quiet, others reported thin walls, leading to disturbances from neighboring rooms, loud flushing toilets, or hallway activity. The bathroom design, with the sink often located outside the main area, received varied opinions. Some guests noted minor issues such as slow-draining sinks, lack of ventilation fans, or signs of wear and tear like paint chipping or carpet stains. A few isolated reports mentioned pest concerns, which the hotel staff reportedly addressed.

Dining & Food Quality
The hotel's complimentary breakfast receives generally positive feedback for its variety and convenience. Guests appreciate the rotating selection of hot items, which often include eggs, sausage, gravy, waffles, and French toast sticks, alongside continental options like cereals, bagels, and yogurt. Many found the food quality to be good, though some noted that hot items occasionally were not adequately warm or that certain popular items ran out quickly without being replenished in a timely manner. The coffee available at breakfast is frequently praised, with 24/7 access to coffee, tea, and hot chocolate in the lobby being a valued amenity. While the breakfast offers a broad selection, some guests with specific dietary preferences, such as those avoiding pork, found limited hot options. The availability of fresh baked cookies in the lobby during the afternoons is a delightful touch that many guests enjoy.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, offering a balance between convenience and tranquility. Situated close to major roadways, it provides easy access to popular attractions in Pigeon Forge and Gatlinburg without being directly in the midst of heavy tourist traffic and congestion. Guests appreciate its proximity to the Sevierville Convention Center, as well as various shopping and restaurant options. The availability of parking is generally seen as easy and convenient, with ample, well-lit spaces. However, some guests noted that turning onto the main highway from the hotel's exit can be challenging during busy periods. While the hotel offers accessible rooms, some guests found that these rooms, despite having features like grab bars, were not fully wheelchair accessible in practice, with issues such as high sinks or toilets too close to the tub.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the professional and welcoming demeanor of the front desk team, noting their willingness to assist with requests and provide local recommendations. The check-in and check-out processes are generally described as quick and smooth, contributing to a positive arrival and departure experience. While most interactions are positive, a few guests reported instances of unpersonable or less attentive service from some individuals, particularly during morning shifts or at night. Housekeeping is provided every third day, with guests able to request fresh towels or other necessities as needed. Overall, the team's commitment to providing excellent customer service is a recurring theme, with many guests expressing a desire to return due to the positive interactions they experienced.

Additional Information
For guests planning an extended stay, it is important to note that housekeeping services are typically provided every third day, which may require guests to manage towel usage or trash disposal accordingly. Some rooms feature a unique design where the sink is located outside the main bathroom area, which can be either convenient or less private depending on guest preference. Additionally, rooms with balconies often have lights that cannot be turned off, potentially attracting insects or causing light disturbance at night. Guests should also be aware that the walls can be thin, leading to audible noise from adjacent rooms or hallways. While generally a positive experience, a few guests reported issues with double charging on their payment methods, advising others to monitor their statements closely.