Country Inn & Suites by Radisson, Goodlettsville, TN

The hotel's spacious rooms and suites, often featuring separate living areas, are a consistent highlight, providing a comfortable and home-like atmosphere for guests. This makes it particularly suitable for families and travelers seeking extended stays or more room to relax, offering a practical base for exploring the area. The hotel is also frequently praised for its complimentary breakfast and its convenient location near the interstate, providing easy access to local attractions and dining. While many guests appreciate the overall value and cleanliness of the property, some note that the hotel shows signs of age and could benefit from updates. To enhance your stay, it is advisable to confirm the operational status of specific amenities like the pool prior to arrival, and be prepared for varied experiences with staff interactions, as feedback on service is quite diverse.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding their condition and availability. Many guests appreciate the presence of an indoor pool, which provides a recreational option, although several reviews indicate it is frequently closed for maintenance, can be cold, or appears murky. The fitness center is noted as basic, often equipped with only a few treadmills that may be in disrepair. While ice machines and vending machines are available and convenient, the Wi-Fi connectivity receives varied feedback, with some guests reporting it to be unreliable or slow. Rooms generally include a microwave and refrigerator, which are valued amenities, though some fridges have issues with ice buildup preventing proper closure. The TVs in rooms are often described as older, with limited channels and poor picture quality.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests commend the cleanliness of the rooms, describing them as spotless and well-maintained, with comfortable beds and soft towels contributing to a restful stay. However, a significant number of reviews highlight concerns, including reports of stained carpets, musty odors, dampness, and visible mold or mildew. Some guests even reported bed bugs or cockroaches. Room condition varies, with some finding them spacious and well-appointed, while others note signs of age such as worn furniture, peeling paint, and loose fixtures in the bathroom. Noise levels are a recurring issue, with thin walls allowing sounds from adjacent rooms and hallways to be easily heard, impacting overall quietness. Ventilation in bathrooms is also a common complaint, with many lacking proper exhaust fans.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as "great," "delicious," and "super yummy." It typically includes a variety of hot and cold options, such as waffles, biscuits, eggs, and sausage. Guests appreciate the convenience and the effort made by breakfast attendants to keep the area clean and restocked. However, some reviews indicate that the breakfast variety can be limited, with a lack of fresh fruit beyond apples or an absence of yogurt cups. There are also occasional complaints about the quality of certain items, such as hard biscuits or cold food. The breakfast room can become crowded during peak times, and some guests suggest improvements to the layout for better flow. The coffee generally receives positive remarks.

Location & Accessibility
The hotel's location is frequently cited as convenient, offering easy access to the interstate and making it a practical stop for travelers. It is often described as being close to various restaurants and shopping options, and within reasonable driving distance of Nashville attractions. However, the immediate neighborhood receives mixed reviews; while some find it quiet and safe, others describe it as "sketchy," "run down," or "isolated," with concerns about loitering in the parking lot. Finding the hotel can be tricky due to a less-than-obvious turn from the main road. While parking is generally available and well-lit, some guests note that the lot can become small and crowded, especially during busy periods.

Staff & Service
Guest experiences with staff and service are highly varied, ranging from exceptional to deeply unsatisfactory. Many reviews praise the friendly staff, highlighting their helpfulness, attentiveness, and professionalism, particularly during check-in and check-out. Specific mentions include staff going "above and beyond" to accommodate needs, such as assisting wheelchair-bound guests or resolving reservation issues. However, a significant number of guests report encountering rude or unwelcoming staff, describing interactions as dismissive, unapproachable, or even combative. There are also recurring complaints about housekeeping consistency, with some guests reporting a lack of daily service or issues with items disappearing from rooms. Overall, while some staff members are commended for their excellent service, others contribute to a negative impression.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by many guests traveling with animals, though some note challenges in finding suitable outdoor areas or confusion regarding specific animal types allowed. Security is a mixed bag; while some guests feel the property is secure with a well-lit parking lot, others express concerns about loitering and perceived unsafe conditions in the surrounding area. There are frequent mentions of booking issues, including reservations being changed, rooms not matching descriptions (e.g., lack of kitchen), or unexpected cancellations due to overbooking. Guests also report issues with hotel management regarding refunds and addressing complaints, which can lead to frustration. The hotel's overall value is often seen as decent for the price, despite some of the noted inconsistencies in amenities and service.