Comfort Inn near Great Smoky Mountain National Park

The hotel offers a recently renovated and inviting retreat, particularly appealing for its indoor pool and hot tub, which serve as a signature feature for many guests. Its consistent cleanliness and the exceptionally friendly staff are frequently highlighted, contributing to a welcoming atmosphere. The hotel's great location is also a significant draw, making it an ideal choice for families seeking recreational activities, ski enthusiasts due to its proximity to resorts, motorcycle tourists exploring the scenic routes, and event attendees visiting local festivals. While most guests appreciate the comfortable accommodations, some have noted the beds can be quite firm. To enhance your stay, it is advisable to inquire about the operational status of the pool and hot tub prior to arrival, and if a quiet experience is preferred, consider requesting a room away from high-traffic areas or event spaces.

Facilities & Amenities
Guests frequently commend the hotel's indoor pool and hot tub, which are popular amenities, especially for families and children. The pool is noted for being heated and suitable for kids, though some guests have reported issues with its temperature or cleanliness, and occasionally, the hot tub has been out of order or not sufficiently warm. The hotel also provides free Wi-Fi, though a few guests found the connection to be slow. For convenience, there are ice machines and vending machines available. The elevator is described as small but smooth and quiet. While a fitness center was desired by some, it is not a prominent feature. Parking is generally ample, though it can become challenging during large local events, and the hotel is actively expanding its parking facilities. Additionally, guests can enjoy a pleasant outdoor space featuring a gazebo with rocking chairs.

Cleanliness & Room Comfort
The hotel rooms are consistently praised for their exceptional cleanliness and recent renovations, presenting a fresh and updated appearance. Most guests found the beds comfortable, ensuring a restful night's sleep, though a notable number described them as firm or hard. Rooms are generally considered spacious and well-equipped with amenities such as a mini-fridge, microwave, and coffee maker. The shower receives mixed reviews, often described as nice and spacious with good pressure, but some guests reported issues with drainage or cleanliness upon arrival. The bathroom layout, with the sink often located outside the main area, was noted by some. Noise levels can be a concern, with reports of sounds from upstairs guests, slamming doors, and external events impacting quietness. The AC/HVAC system was occasionally mentioned for being outdated or having difficulty maintaining a consistent temperature, sometimes leading to a musty or damp smell.

Dining & Food Quality
The hotel offers a complimentary continental breakfast that generally receives positive feedback for its convenience and variety. Guests appreciate the selection of hot breakfast items, which often include eggs, sausage, and waffles. While many found the food satisfying, some expressed a desire for more diverse options, such as biscuits, bacon, or pancakes, and noted that the eggs could sometimes be watery or cold. The coffee quality also varied in reviews, with some finding it good and others describing it as bitter or old. The breakfast area is frequently mentioned as being small and prone to crowding, especially during peak times, leading some guests to eat in the lobby or hallway. Despite these minor points, the breakfast is widely regarded as a valuable inclusion, providing a convenient start to the day.

Location & Accessibility
The hotel boasts a central location that is highly advantageous for guests exploring the area. It offers excellent proximity to attractions such as ski resorts, including Cataloochee, which is just a short drive away. Guests find it conveniently situated for visiting the Blue Ridge Parkway, Smoky Mountain National Park, and the Cherokee Casino. The hotel is also within walking distance to shops and restaurants, providing easy access to local amenities. Its immediate vicinity to the Maggie Valley Festival Grounds makes it a prime spot for event attendees, though this can sometimes lead to increased noise from events or motorcycle traffic. Parking is generally plentiful and well-lit, although it can become congested during large local gatherings, prompting the hotel to expand its facilities.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and professional demeanor of the front desk team, noting that check-in is typically a breeze. The staff's willingness to go above and beyond, such as assisting with TV issues or offering to mail forgotten items, significantly enhances the guest experience. While housekeeping is generally commended for maintaining clean rooms, some guests reported inconsistencies, such as beds not being made or supplies not being replenished daily. Overall, the commitment to providing excellent customer service is a recurring theme, with many guests expressing a desire to return due to the positive interactions with the hotel team.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations to update its rooms and facilities, which are generally well-received for bringing a fresh, modern look. While these improvements are positive, some guests have noted the presence of construction-related elements like dumpsters or furniture in the parking lot, and occasionally, messy hallways, though significant noise from the work is not widely reported. The hotel operates with a housekeeping schedule of every three days, meaning daily room cleaning is not standard, but fresh towels and other necessities can be requested at the front desk as needed. For motorcycle enthusiasts, a unique and thoughtful amenity is the provision of bims outside for wiping down bikes, catering specifically to this traveler group. These details contribute to the overall guest experience, offering insights into the hotel's current state and specific offerings beyond the standard amenities.