Clarion Inn near Lookout Mountain

This hotel is primarily noted for its convenient location near major attractions and its affordability, making it a suitable option for budget-conscious travelers and those seeking a quick overnight stop. While some guests find the beds comfortable and the breakfast satisfying, the most frequently highlighted aspects are the pervasive issues with cleanliness and maintenance throughout the property. The hotel appears to be undergoing some renovations, with updated lobbies and new flooring in certain rooms, but many areas still show significant wear. For guests considering a stay, it is advisable to manage expectations regarding the hotel's overall condition and be prepared for potential issues with room upkeep.

Facilities & Amenities
The hotel offers a pool that many guests found clean and enjoyable, providing a refreshing option for relaxation. A fitness center is also available, though feedback on its condition is mixed. While the Wi-Fi is generally available, some guests reported it to be slow or unreliable, while others found it to be fast. The elevator is frequently described as old, dirty, or even broken, leading some guests to use the stairs. Additionally, the ice machines are often noted as being out of order or empty. The lobby area, however, is often perceived as clean and more updated compared to other parts of the hotel, suggesting ongoing renovation efforts.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative. Many rooms are described as having a strong musty or mildew smell, with some even reporting odors of smoke or chemicals. The carpets in both rooms and hallways are consistently noted as being heavily stained and dirty, making it uncomfortable to walk barefoot. While some guests found the beds comfortable, others reported worn-out mattresses, stained bedding, or even holes in the sheets. Bathrooms are a major concern, with frequent mentions of mold, rust, blood stains, clogged sinks, leaking faucets, and unstable toilets. Noise from the air conditioning units, thin walls, and external sources like street traffic or barking dogs also frequently impacts guest comfort.

Dining & Food Quality
The hotel provides a complimentary breakfast that receives mixed but generally positive feedback. Many guests appreciate the convenience and variety, noting options such as scrambled eggs, sausage, biscuits, gravy, and a waffle maker. Some describe the breakfast as "good" or "filling," providing a decent start to the day. However, other guests found the breakfast to be "basic" or "limited," with items like coffee or hot food running out quickly, especially later in the morning. The use of paper plates and plastic cutlery is also a common observation.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage. It offers easy access to major interstates and is conveniently situated near popular attractions such as Ruby Falls, Rock City, and Lookout Mountain, making it ideal for sightseers. Guests also appreciate its proximity to various amenities, including a Walmart directly across the street and numerous restaurants and shopping options within a short drive. However, parking at the hotel can be challenging, with limited space in the front and a back lot described as tight, dark, and potentially sketchy by some.

Staff & Service
Feedback on the staff and service is mixed. Many guests commend the staff for being friendly, kind, helpful, and professional, particularly highlighting positive interactions with front desk personnel. Some experiences mention quick check-in processes and staff willingness to assist with requests. However, a notable number of reviews describe staff as rude, unpleasant, or dismissive, particularly during check-in or when addressing room issues. There are also reports of staff being absent from the front desk for extended periods and issues with key cards deactivating frequently, requiring multiple resets.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note challenges in finding suitable outdoor areas for pets and occasional issues with pet-related odors in rooms. While the hotel is undergoing some renovations, many areas still appear dated and in need of significant updates, leading to a discrepancy between online images and the actual condition. Guests should be aware that some in-room amenities, such as electrical outlets and phones, may not be fully functional. Security concerns were also raised by some, with mentions of a back door being propped open.