BQ Augusta

This hotel offers a comfortable and welcoming stay, distinguished by its spacious rooms with balconies and an inviting pool area that provides a relaxing retreat. Guests consistently highlight the hotel's exceptional cleanliness, the warmth and professionalism of its friendly staff, and the quality of its delicious breakfast. It is particularly well-suited for cruise passengers due to its close proximity to the port, making pre- or post-cruise stays highly convenient. Business travelers appreciate the quiet environment and functional spaces, while sightseers and families find it a good base for exploring Palma, especially with easy access to public transport. Couples seeking a tranquil getaway also enjoy the serene atmosphere. To make the most of your visit, be aware of the hilly location and plan to utilize the efficient bus network or taxis for easier access to the city center. Additionally, note that balcony lights may remain on throughout the night, which could affect room darkness for some.

Facilities & Amenities
The hotel features a highly praised pool area that serves as a central hub for relaxation. Guests consistently describe the pool as great, inviting, and impeccably clean, often enjoying ample sun exposure throughout the day. The area is well-equipped with comfortable sunbeds and even balinese beds, providing various options for lounging. A lifeguard is typically on duty, ensuring safety, and the pool includes both shallow and deeper sections to accommodate all swimmers. While most guests find the pool relaxing, some noted that it tends to close early, around 6 or 7 PM, which can limit evening use, and a few mentioned it was not heated or was closed early in the season. For those seeking to maintain their fitness routine, a small gym is available, though it is described as basic with limited equipment, primarily featuring a treadmill, cycle, step-thing, and a bench with low weights. Wi-Fi connectivity is generally reliable throughout the property, and apartments are equipped with a kitchenette suitable for basic cooking needs. Guests should be aware that using the in-room safe incurs an additional charge.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms and common areas as spotless, impeccably maintained, and well-kept. The room size is frequently highlighted as spacious and ample, providing a comfortable environment for guests. Most guests found the beds comfortable and conducive to a good night's sleep, though some noted that rooms often feature two single beds pushed together, which can occasionally lead to instability or creaking. A few guests also found the pillows less comfortable than desired. While the hotel is situated in a generally quiet area, some reviews indicate that noise levels can be an issue due to thin walls, allowing sounds from corridors or neighboring rooms to be heard. Early morning cleaning staff activities also contributed to noise for some. In-room amenities include a TV, a functional mini-fridge, and convenient constantly-powered wall sockets for charging devices. However, a common point of feedback is the absence of kettles or coffee makers, slippers, and basic toiletries like dental kits or shower caps. Some guests also reported concerns with shower pressure and occasional bathroom smells or poor lighting. Additionally, the air conditioning was sometimes reported as not fully effective or only seasonally activated.

Dining & Food Quality
The hotel's dining experience receives considerable praise, particularly the breakfast service. Guests consistently describe the breakfast as delicious, really good, and offering a wide and varied selection. The quality is noted as high, with fresh bread, and unique options such as detox juices, grilled vegetables, smoothies, and even cava rosa, contributing to a delightful start to the day. While most found the selection ample, some guests felt it was basic or that items were not refilled quickly enough, and a few mentioned cold eggs or perceived lower-quality products. The restaurant also offers a positive experience for dinner, with guests enjoying delicious and well-prepared meals. The menu is described as good, featuring healthy options and generous portions at reasonable prices. Specific dishes like quesadillas, pizzas, poke bowls, and burgers were highlighted for their taste and value. The bar staff are frequently commended for their friendliness and efficient service, providing a pleasant atmosphere for drinks. Room service is also available for guest convenience.

Location & Accessibility
The hotel's location is a key aspect of guest feedback, offering both advantages and considerations. While it is situated a bit out of the Palma city center, requiring a bus or taxi ride, or a 40-50 minute walk, its proximity to the cruise port (a short 5-10 minute walk or taxi ride) makes it an excellent choice for cruise passengers. The hotel benefits from good bus connections, with stops conveniently located nearby, providing easy and frequent access to various parts of Palma and beyond. However, guests should be aware that the hotel is located on a hill, meaning an uphill climb is often required when returning, which can be challenging for those with mobility concerns. Beyond the city center, the hotel is also conveniently close to Bellver Castle and the Porto Pi shopping mall, which is about a 10-minute downhill walk and offers various amenities. For guests traveling with a vehicle, on-site parking is available for a fee, and free street parking can sometimes be found in the vicinity, providing good accessibility for exploring Mallorca by car. The area is generally quiet and residential, contributing to a peaceful stay.

Staff & Service
The hotel's staff and service are consistently highlighted as a major strength, receiving overwhelmingly positive feedback from guests. The entire team is praised for being exceptionally friendly, helpful, attentive, professional, and accommodating. Guests frequently commend the reception staff for their warm welcome, quick check-in process, and willingness to assist with requests, including room changes and providing valuable local advice. The restaurant and bar staff are also frequently mentioned for their pleasant demeanor and efficient service, contributing to an enjoyable dining experience. Housekeeping is noted for its diligence in maintaining spotless and well-kept rooms, with daily service and fresh towels ensuring a comfortable stay. While the vast majority of interactions are positive, a few guests reported instances of slow problem resolution or feeling that their complaints were not adequately addressed. Overall, the staff's commitment to providing excellent service significantly enhances the guest experience, making visitors feel valued and well-cared for.

Additional Information
Several important details contribute to the overall guest experience, though they may not fit neatly into other categories. A recurring point of feedback concerns the balcony lights, which remain illuminated throughout the night with no option for guests to turn them off, potentially impacting room darkness. The pool typically operates with specific hours, often closing early around 6 or 7 PM, which some guests found restrictive, especially during warmer seasons when they might wish for longer access. For guests traveling with their own bicycles, it's important to note the hotel's policy against bringing them into rooms, instead offering designated storage facilities. On a more positive note, some guests reported receiving pleasant room upgrades, enhancing their stay with unexpected comfort. The hotel also thoughtfully provides breakfast options for guests with very early departures, ensuring they don't miss out on a meal. Additionally, guests occasionally experienced delightful complimentary touches, such as fruit or a special surprise for a birthday, adding a personal and memorable element to their visit.