Bitacora Lanzarote Club

This hotel is highly regarded for its friendly and helpful staff and well-maintained, recently refurbished apartments, offering great value that encourages many guests to return year after year. Guests consistently praise the overall cleanliness of the complex and the comfortable accommodations. The pool area is generally well-received, though the sunbed situation is a recurring point of discussion. The hotel's location offers convenient access to local attractions, despite being situated on a notable incline. It is an ideal choice for couples seeking a relaxing and well-serviced stay, families looking for a clean and equipped base, and budget-conscious travelers who appreciate excellent value. To enhance your stay, guests with mobility concerns should factor in the steep hill or consider utilizing readily available taxis, and those seeking poolside relaxation might need to arrive early to secure a sunbed.

Facilities & Amenities
The hotel features a large main pool and a smaller children's pool, though the main pool is noted as deep and often chilly. The pool area is consistently cleaned, but guests frequently report a significant rush for sunbeds early in the morning, with many being reserved with towels and left unoccupied for extended periods, and a lack of sufficient umbrellas. An on-site supermarket is available, offering convenience for quick purchases and fresh baked goods, though some guests find it pricier than external options. A gym is promoted, but reviews indicate it is sometimes unavailable due to maintenance. Wi-Fi is a mixed bag; while some recent guests report it is now free and works well, many reviews highlight it as a paid service with high costs and unreliable connection, particularly within rooms.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing their apartments as spotless and well-maintained. Rooms are typically spacious and modern, especially those that have been recently refurbished, featuring comfortable beds and well-equipped kitchenettes with amenities like a fridge, kettle, microwave, and hairdryer. The showers are frequently highlighted as excellent, offering good pressure. Air conditioning is provided in the bedroom, effectively cooling the entire apartment. However, some guests have noted issues with older, dated apartments, including worn sofa beds and leaking showers. Noise can be a concern, with reports of disturbances from other guests at night, including shouting and furniture being moved, impacting the overall comfort and tranquility of the stay.

Dining & Food Quality
The hotel features an on-site restaurant and bar that is open from morning until late, serving breakfast, lunch, and dinner. Guests generally find the food quality to be good and the portions generous, with many appreciating the reasonable prices for both meals and drinks, including cocktails. The bar area is often described as pleasant and stylish, showing sports on various screens and occasionally hosting entertainment like bingo or live music. While most guests praise the bar staff for their friendliness and efficiency, some have experienced slow service during busy periods. There are mixed opinions on the value and quality of the entertainment provided.

Location & Accessibility
The hotel's location is frequently discussed, being situated at the top of a steep hill that some guests find challenging, especially those with mobility issues or breathing problems. However, many consider the walk a good workout, and taxis are readily available and inexpensive for the return journey. The hotel is conveniently located within a 10 to 15-minute walk of the main strip, beach, and various bars and restaurants, placing it well between the old and new towns. A Lidl supermarket is also within a 10-minute flat walk, providing a more affordable option for groceries compared to the on-site shop.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback from guests. Reviewers frequently highlight the friendly, helpful, and attentive nature of employees across all departments, including reception, cleaning, and the bar. Guests appreciate the efficient check-in process and the staff's willingness to accommodate requests, such as early room access or providing facilities for late departures. The cleaning ladies are often commended for their thoroughness and approachability, ensuring rooms are well-maintained. Overall, the staff's dedication to providing excellent service significantly enhances the guest experience, making many feel welcome and well-cared for throughout their stay.

Additional Information
Guests should be aware of the hotel's approach to nighttime security, as some reviews indicate a lack of on-site staff after reception closes, leading to unresolved noise disturbances from other guests late into the night. While there is a stated policy against reserving sunbeds with towels, this rule is frequently disregarded, resulting in a daily rush for loungers and many remaining unoccupied despite being claimed. The main pool is noted for being deep and lacking a lifeguard. Some guests also point out that while rooms are generally well-equipped, they may lack basic self-catering items like dish soap or a sweeping brush, and thin walls can sometimes lead to noise transfer from neighboring apartments.