Best Western Plus River Escape Inn & Suites

This hotel offers a serene escape, distinguished by its picturesque riverfront location that provides stunning views and a calming ambiance. It is an ideal choice for couples seeking a peaceful retreat, families visiting the nearby university or enjoying local attractions, and nature lovers drawn to the sounds and sights of the river. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. For those planning a stay, consider requesting a room with a river view to fully immerse yourself in the tranquil setting, and be aware that daily housekeeping service often requires a specific request.

Facilities & Amenities
The hotel provides a range of amenities designed for guest comfort and relaxation. An indoor pool and hot tub are available, though some guests noted the pool water could be cool and the hot tub jets occasionally weak or the temperature inconsistent. Free Wi-Fi is generally reliable, though some rooms experienced limited coverage. Each room is typically equipped with a refrigerator and microwave. A fitness center is also on-site for those wishing to maintain their workout routine. The most celebrated features are the extensive outdoor patio and deck areas along the river, furnished with rocking chairs and featuring fire pits, offering perfect spots to unwind and enjoy the scenery. A popular cappuccino machine is available in the lobby.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, though some found them too soft or lumpy. Room amenities often include a coffee maker, and many rooms offer balconies with river views. However, some guests reported a noticeable musty smell or moldy odor in certain rooms, with concerns about potential water damage or issues with the air conditioning making rooms damp. Isolated issues mentioned include swollen bathroom doors, dim bathroom lighting, loose toilet seats, and inconsistent shower water pressure. Noise levels can vary, with some guests experiencing sounds from neighboring rooms, hallways, or loud HVAC units.

Dining & Food Quality
The complimentary breakfast receives consistent praise for its variety and quality. Guests appreciate the selection of hot items, which typically include scrambled eggs, bacon or sausage, biscuits, and gravy. A convenient pancake machine is also a popular feature. Beyond the hot options, the breakfast bar offers pastries, donuts, fresh fruit, yogurt, and cereal. The coffee is well-regarded, and the cappuccino machine is a particular favorite. The breakfast area often provides a pleasant view of the river, enhancing the dining experience. While most feedback is positive, a few guests noted occasional issues like salty eggs or the use of paper and foam plates.

Location & Accessibility
The hotel's prime location directly on the Tuckasegee River is a significant draw, offering peaceful views and a tranquil atmosphere. It is situated "off the beaten path" yet remains conveniently close to quaint towns such as Sylva and Dillsboro, which provide access to shops and restaurants. The hotel is also within easy driving distance of Western Carolina University, Cherokee, Bryson City, and the Great Smoky Mountains National Park, making it a suitable base for exploring the region. While generally easy to access, some guests found the initial approach to the hotel tricky due to signage. Parking is typically ample, though finding a spot can be challenging during peak times. The proximity to train tracks adds a unique local charm.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the team for being accommodating and going "above and beyond" to assist with requests, from providing local tips to addressing maintenance issues like a chirping fire alarm or a non-flushing toilet. The check-in process is generally smooth and efficient. While many guests highlight the excellent service, some experienced issues with housekeeping, noting that rooms were not cleaned daily unless specifically requested by a certain time, which led to some frustration. Overall, the staff's commitment to providing a positive guest experience is a recurring theme in reviews.

Additional Information
Guests should be aware that daily housekeeping service is not standard and must be requested by a specific time each morning. There have been isolated reports of key cards deactivating before the official check-out time, causing inconvenience. The hotel offers unique outdoor seating areas along the river, including rocking chairs and fire pits, which are highly valued for relaxation. Some guests noted occasional noise from an active rock quarry located across the river during morning hours. Recurring maintenance issues mentioned include a non-functional elevator to the top floor and problems with ice machines.