Appart'City Confort Reims Centre

This hotel is highly regarded for its central location and apartment-style accommodations equipped with kitchenettes, making it a practical and comfortable choice for guests. Its proximity to the city's main attractions and quiet setting are frequently highlighted. The friendly and helpful staff consistently receive praise, contributing significantly to a positive guest experience. Many visitors find the hotel offers excellent value for money. It is particularly well-suited for sightseers and couples exploring the city, as well as business travelers seeking a convenient base. Families also find the apartment setup appealing, though some note discrepancies in room descriptions. For a more peaceful stay, guests might consider requesting a room facing the inner courtyard. Be aware that street parking is typically paid, and clarifying room layouts upon booking is advisable, especially for specific needs.

Facilities & Amenities
The hotel offers well-equipped kitchenettes in its rooms, featuring amenities such as a refrigerator, hob, and microwave, with some even including a dishwasher, which guests find very convenient for preparing light meals. While there is only one elevator, which can occasionally lead to minor delays, it generally serves its purpose. Some rooms boast balconies, providing a pleasant outdoor space. Guests have access to a washing machine, though some report issues with the required app and occasional problems like a moldy smell or machine malfunction. Wi-Fi is available, allowing guests to stay connected. The hotel also provides a free water tank downstairs and sells local specialties, adding to the convenience and unique offerings.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms described as well-maintained. However, some reviews note issues such as stained carpets, dust under beds, or a need for deeper cleaning in bathrooms. Room comfort receives mixed reviews; while some guests find the beds comfortable and conducive to a good night's sleep, others describe them as uncomfortable or too hard, with some sofa beds also being problematic. Recurring concerns include low water pressure in showers, broken shower heads, and toilet issues. Noise levels from internal systems like the VMC (ventilation) or refrigerators are frequently mentioned, and the absence of air conditioning is a significant drawback, especially during warmer months, leading to uncomfortably hot rooms. Some rooms are also described as small or having challenging layouts due to sloping roofs.

Dining & Food Quality
The breakfast service garners mixed opinions from guests. Many appreciate the breakfast variety, finding it good value with options like waffles, omelets, fresh fruit, and cereals. The food quality is generally considered satisfactory. However, some guests have experienced issues with the breakfast room being too small and crowded, leading to a lack of organization, such as running out of cups, glasses, or certain food items like orange juice. Some also find the price to be on the higher side for the selection offered, noting the presence of industrial pastries. The hotel also sells pizza, though one guest reported a negative experience with its quality.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, placing guests within easy walking distance of many key attractions. It is typically a 5 to 15-minute walk to the cathedral, the city center, and various shops and restaurants. Its proximity to some champagne houses is also appreciated by visitors. Despite being centrally located, the area is often described as quiet, contributing to a peaceful stay. Regarding parking, the hotel does not have a dedicated lot. Guests typically rely on street parking, which is paid and can sometimes be challenging to find, though some found it easy. Nearby parking garages are also an option for those seeking more secure or convenient solutions.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming staff and attentive service, noting their willingness to go above and beyond to assist with various requests, from providing fans during warm weather to helping with problematic washing machines or storing luggage. The check-in and check-out processes are generally described as quick and efficient. The hotel is noted for its pet-friendly policy, although some guests found the additional fees per pet per night to be considerable, especially for smaller rooms. The provision of baby amenities, such as cribs and educational toys, is also a thoughtful touch that is appreciated by families.

Additional Information
Guests should be aware that daily room cleaning is not included for apartment-style stays, but fresh supplies can be requested from the reception. Some rooms are equipped with Chromecast, allowing guests to stream content from their devices. The hotel offers a free water tank in the lobby, which is a convenient amenity. For those looking for souvenirs, the hotel sells a selection of local specialties. While the hotel generally maintains a pet-friendly policy, an additional fee per pet per night applies, which some guests found to be a notable expense given the room size. The hotel also provides umbrellas in rooms, a thoughtful touch for unexpected weather.