Apartments Polynesia Plava Laguna

The hotel is set within an expansive natural environment, characterized by a lush pine forest that provides ample shade and direct access to a variety of beaches, including concrete, rocky, and sandy options. This makes it an ideal choice for families with children seeking a holiday filled with activities and relaxation, as well as nature lovers who appreciate scenic walking paths and diverse coastal landscapes. While some guests find it offers good value for money, others express concerns about the overall cost relative to the quality. To ensure a more comfortable stay, guests should be prepared for the older apartments and potential maintenance issues. It is also highly recommended to bring a portable fan, as many units lack air conditioning, which can be a significant comfort factor during warmer periods.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and management receive mixed feedback. The pools, including a main pool and a children's paddling pool, are a major draw, but they are often described as overcrowded, leading to issues with sunbeds being reserved early in the morning. While some guests find the pools clean, others note a rim of gunk and general lack of cleanliness. Wi-Fi connectivity is a frequent point of contention, often reported as slow, unreliable, or completely unavailable within the rooms. The kitchenette in the apartments is generally basic, with some guests finding essential items missing, and there is no microwave or freezer. Older television models are common, and satellite TV often does not work. Conveniently, there are on-site shops and a bakery, though prices are noted as high. Various activities like tennis courts, mini-golf, and water sports are available, adding to the recreational options.

Cleanliness & Room Comfort
Cleanliness and room comfort are significant areas of concern for many guests. Numerous reviews describe dirty rooms upon arrival, with remnants from previous guests, ants, spiders, and cobwebs being common issues. Mold is frequently reported in bathrooms and on walls, alongside visible cracks and peeling paint. The old furniture is often described as worn-out, broken, or uncomfortable, particularly pull-out couches. A major recurring complaint is the absence of air conditioning or even a fan in many apartments, leading to uncomfortable heat. Noise levels from neighbors, evening entertainment, or nearby roads can also disrupt sleep. Guests frequently mention a lack of regular cleaning service, with towels and linens rarely changed during longer stays. Furthermore, broken fixtures such as toilets, faucets, and showers are commonly cited.

Dining & Food Quality
Feedback on dining experiences is largely negative, particularly concerning the main restaurant. Guests describe the main restaurant as a "disaster," characterized by extreme crowding, long queues, and poor food quality. Options are often limited, and food items frequently run out, being replaced with different, sometimes unappealing, dishes. The poolside restaurant and bar also receive criticism for having unpolite or disinterested staff, high prices, limited operating hours, and low-quality drinks. While the bakery on-site is praised for its fresh and good quality products, its prices are considered very high. Some guests note that the overall dining experience does not offer good value for money, suggesting that the quality does not justify the cost.

Location & Accessibility
The hotel's excellent location in Umag, specifically in the Katoro area, is consistently highlighted as one of its strongest assets. Guests appreciate its direct proximity to the beaches, allowing for easy access to the sea. The surrounding promenade and forest provide pleasant areas for walking and relaxation, contributing to a generally peaceful atmosphere away from the main road. The hotel is conveniently situated for exploring the town center of Umag, which is easily accessible by car or a tourist train service. While some guests mention concerns about the immediate surrounding area, the hotel itself is considered safe. Parking is available on-site, often directly in front of the apartments, though some guests note that it can be an additional paid service.

Staff & Service
Guest experiences with staff and service are notably mixed. The Reception staff receives frequent criticism for being unhelpful, rude, and contributing to excessively long check-in lines, sometimes lasting hours. Many guests report feeling dismissed or encountering passive-aggressive attitudes when raising concerns. However, some guests do mention polite and helpful interactions with reception. The cleaning staff is often described as absent, with towels and linens not being changed regularly, although some guests found them friendly when encountered. Bar staff are noted for being impolite and disinterested. In contrast, the animation team consistently receives high praise for their excellence, friendliness, and hard-working approach, particularly in entertaining children. Issues with sunbed reservations at the pool, sometimes involving staff, also reflect negatively on service.

Additional Information
Several important details, not fitting into other categories, frequently appear in guest reviews. The pet-friendly policy is appreciated by those traveling with animals, but the associated fee is often considered expensive, and finding suitable outdoor areas for pets can be challenging. The management of sunbeds and umbrellas is a recurring issue; while sunbeds are free at the pool, they are often reserved early, and at the beach, they are paid for, with guests reporting issues with availability and even alleged scams. Noise disturbances are common, ranging from loud music and parties from neighboring guests to unexpected fireworks displays. Some guests also report significant water supply problems, including taps with no running water or even pipe bursts leading to flooding within apartments. The check-in process is a major point of frustration, with long queues and unorganized procedures. Overall, the value for money is a contentious topic, with many guests feeling the quality of the accommodation and services does not justify the cost.