Hotel Am Schloss Koepenick Berlin by Golden Tulip

This hotel offers a unique blend of historical charm and natural beauty, situated directly on the Dahme river with picturesque views of Köpenick Castle and the surrounding Old Town. Its prime location makes it an excellent choice for sightseers and couples seeking a tranquil escape from the bustling city center, while still providing convenient access to public transport for exploring Berlin. The hotel is also notably pet-friendly, accommodating guests traveling with their furry companions. Many guests appreciate the on-site Italian restaurant and the overall peaceful atmosphere, especially in rooms facing the water. To ensure a comfortable stay, it is highly recommended to request a room away from the main street to minimize noise, and be aware of potential additional fees upon check-out.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience, including a lobby bar and an adjacent Italian restaurant that receives high praise for its cozy ambiance and delicious food. While some guests found the Wi-Fi to be slow, it is generally available. A sauna is offered for relaxation, though some guests noted it might require prior booking or incur an additional fee. The hotel also features an underground parking garage, which is appreciated for its security, despite being described as quite tight and challenging to navigate for larger vehicles. Basic conveniences like ice machines are also available.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, with many rooms described as dated and in need of renovation. Common issues include mold in the showers, unpleasant drain smells in bathrooms, and worn furnishings. Some guests reported dirty walls, stained curtains, and even spiders in their rooms. The beds often consist of two mattresses pushed together, which can be uncomfortable and prone to sliding apart. A significant recurring concern is the lack of air conditioning, making rooms uncomfortably warm, especially during summer. Rooms facing the street are particularly noisy, with tram and traffic sounds disturbing sleep, even with windows closed. Basic in-room amenities like refrigerators, kettles, coffee makers, and safes are often absent.

Dining & Food Quality
The hotel's breakfast receives generally positive reviews for its quality and variety, with guests appreciating the fresh options and the pleasant setting, especially when dining outdoors by the water. However, some guests found the breakfast to be overpriced and noted that hot items and certain selections were slow to be replenished, particularly during busy periods. The on-site Italian restaurant is consistently highlighted as a major positive, with many guests praising the tasty food and the friendly, efficient service provided by its staff. This restaurant is often recommended as a convenient and enjoyable dining option.

Location & Accessibility
The hotel boasts an excellent location directly on the Dahme river, offering scenic views and easy access to Köpenick Old Town and the castle. This area is well-regarded for its charming atmosphere, numerous restaurants, cafes, and a local brewery, all within easy walking distance. Public transportation is highly accessible, with tram and bus stops conveniently located nearby, providing good connections to the wider Berlin area. While the hotel is situated outside the city center, guests found it easy to reach major attractions, though travel times can be around 45 minutes to an hour. Parking is available in an underground garage, which is secure but described as narrow and incurring a daily fee.

Staff & Service
Guest experiences with staff and service are varied. Many guests commend the friendly staff, particularly highlighting the helpfulness of some receptionists and the attentive service in the Italian restaurant. The check-in and check-out processes are often described as quick and efficient. However, a notable number of reviews mention instances of unfriendly or unmotivated staff, particularly at the front desk, leading to frustrating interactions regarding room issues or specific requests. There are also reports of poor communication between staff members, especially concerning late check-out requests or lost items. Housekeeping is generally seen as efficient in daily cleaning, though some guests noted a lack of attention to detail.

Additional Information
Guests should be aware of a tourist fee that may be applied upon check-out, which some found was not clearly communicated during booking. The hotel operates a pet-friendly policy, though there is an additional nightly fee for pets. Issues with early check-in and late check-out requests are frequently mentioned, with guests often being denied or facing unhelpful responses, despite prior arrangements. A fee may also be charged for lost key cards. Some guests noted that the hotel's overall aesthetic, particularly in the lobby and some rooms, feels somewhat outdated, reflecting a style from the late 1990s or early 2000s.