Al Habtoor Grand

The hotel offers a truly memorable experience, largely defined by its exceptional staff who consistently create a welcoming, "home away from home" atmosphere. Its signature feature is the combination of spacious rooms with stunning views from high floors, particularly from the 31st-floor dining area, providing a breathtaking panorama of the city. Guests frequently highlight the excellent food, especially the breakfast, and the hotel's central location, which offers convenient access to various parts of the capital. This makes it an ideal choice for families seeking comfortable and welcoming accommodations, business travelers needing professional service and a convenient base, and couples looking for a luxurious and scenic retreat. Sightseers will also appreciate the easy access to city attractions. To enhance your stay, guests recommend requesting a room on a higher floor to fully appreciate the vistas and engaging with the attentive staff for any needs or recommendations, as their dedication is a consistent highlight.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive, contributing positively to their stay. The fitness center is frequently praised for being well-equipped and spacious, though some guests noted it could feel crowded with equipment. The spa area, including jacuzzi and sauna, is highlighted for its cleanliness and professional staff, offering a relaxing experience, although a few reviews mentioned occasional maintenance issues with these amenities. The pool area is described as nice, providing a pleasant space for relaxation, though one guest reported the main pool was notably cold. The hotel also offers reliable Wi-Fi, ensuring guests can stay connected. A thoughtful pet-friendly policy is in place, with some guests even receiving gifts for their dogs. The panoramic elevator is a unique feature, providing impressive 360-degree views of the city.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with rooms described as spotless, immaculate, and hygienic. Guests frequently commend the spacious rooms, noting their generous size and comfortable layout, often featuring a large balcony that offers stunning views of the city. The comfortable beds and quality linens contribute to a restful night's sleep. While many appreciate the overall comfort, some reviews indicate that the hotel's age is apparent in the old furniture and occasional maintenance needs, such as issues with the AC system not cooling effectively or minor wear in the bathroom. Despite these points, the rooms are generally found to be quiet and well-insulated, minimizing external noise and ensuring a peaceful environment for guests.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast served on the 31st floor. This meal is consistently described as delicious, generous, and offering a wide variety of international and Lebanese options, all complemented by a superb panoramic view. Guests appreciate the quality of the food, noting it as excellent and tasty. The hotel features several restaurants, including an Italian option and a Lebanese restaurant, which receive positive feedback for their authentic cuisine and pleasant atmosphere. Room service is also highly regarded for its efficiency, availability, and good menu selection. The bar and lounge on the 31st floor provide a great setting for drinks and enjoying the city lights, often with live entertainment.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it a prime choice for exploring the city. Guests appreciate its proximity to various attractions and its convenient position connecting different areas of the capital. It is well-situated for easy access to the airport and offers good connections to both mountainous and coastal regions. The hotel's elevated position provides breathtaking views over the city and towards the Mediterranean Sea. While the immediate surroundings are described as quiet, the hotel is not far from key points of interest, including a nearby mall. Parking is available, with valet service frequently mentioned for its convenience, though some guests expressed reservations about the associated cost.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, standing out as one of the most exceptional aspects of a stay. Guests frequently describe the team as incredibly friendly, professional, and welcoming, often going above and beyond to ensure a comfortable and memorable experience. The check-in process is noted for being smooth and efficient, setting a positive tone from arrival. Housekeeping is commended for maintaining impeccable standards, ensuring rooms are spotless. The concierge and valet service are highlighted for their helpfulness and efficiency. Many guests express feeling like family or royalty due to the staff's genuine warmth, attentiveness, and willingness to anticipate and fulfill needs, making the hotel feel like a true "home away from home."

Additional Information
Beyond the core amenities, guests note several important details that enhance their experience. The hotel is generally perceived as an older property that is well-maintained, though some areas could benefit from further renovation. While power outages are an occasional city-wide occurrence, the hotel effectively manages them with quick generator backup, minimizing inconvenience. The spa facilities, including the jacuzzi and sauna, are highly rated, though a few guests mentioned minor maintenance issues with these specific amenities. The hotel is also a popular wedding venue, praised for its exceptional service and comfortable accommodations for such events. A hair stylist is available on-site, adding to the convenience for guests. The hotel maintains a pet-friendly policy, with some guests appreciating the thoughtful gestures extended to their animal companions.