Accommodation By Willow Brook Lodge

The hotel's exceptional aquatic facilities, featuring both indoor and outdoor pools with a thrilling water slide and relaxing hot tubs, stand out as a major draw, making it a perfect destination for families seeking fun and relaxation. This focus on water-based entertainment, combined with a prime central location, creates a memorable experience for guests. The hotel is particularly well-suited for families with children who enjoy swimming and for couples looking for a convenient and comfortable base to explore the area. Many guests consider it their preferred lodging, praising the friendly staff and overall cleanliness. To enhance your stay, consider bringing a travel fan if you are sensitive to noise, as some rooms can experience sound from traffic or adjacent guests, and remember to adjust the refrigerator temperature upon arrival for optimal food storage.

Facilities & Amenities
The hotel boasts impressive aquatic facilities, including both indoor and outdoor pools that are consistently described as clean and highly enjoyable, especially for children. The outdoor pool features a popular water slide and a dedicated kiddie pool, while both areas offer hot tubs for relaxation. While most guests appreciate these amenities, some have noted concerns about the chlorine levels in the hot tubs or occasional issues with water clarity in the indoor pool. For convenience, free Wi-Fi is available throughout the property, with guests reporting good speeds for various uses, including gaming. The hotel also provides vending machines with reasonably priced items and offers on-site laundry facilities, which are particularly useful for longer stays. A few guests mentioned the absence of a fitness center or gym equipment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious and clean rooms that often have a pleasant, fresh scent. Many rooms are equipped with desirable features such as jacuzzi tubs and fireplaces, which significantly enhance the stay for many. However, there is mixed feedback regarding bed comfort, with some guests finding the mattresses comfortable while others describe them as hard, outdated, or too soft. Several guests reported issues with dirty floors, noting that their feet or socks would turn black after walking around. Noise can be a concern, with some experiencing street noise or sounds from adjoining rooms. Other reported issues include musty smells, AC unit problems like rattling or humidity, inadequate lighting, and occasional sightings of bugs or worn furnishings like stained sofas or damaged sinks.

Dining & Food Quality
The complimentary breakfast receives widespread praise, with many guests describing it as good, great, or even awesome, often exceeding expectations for hotel offerings. The breakfast variety is a highlight, typically including hot items such as scrambled eggs, sausage, biscuits and gravy, and pancakes, alongside cold options like cereal, bagels, toast, oatmeal, and various juices and coffee. The breakfast room is noted for being spacious and clean, with staff diligently replenishing items to ensure a continuous supply. While the selection is generally well-received, some guests expressed a desire for more fruit options beyond the commonly available apples, and a few mentioned that the hot food choices can become somewhat repetitive over multiple days.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, placing guests directly in the heart of Pigeon Forge. It offers easy access to numerous attractions, shops, and restaurants, with many popular destinations like The Island and the Leconte Center being within walking distance. This prime position also provides convenient routes to other major attractions, including Dollywood, making it an ideal base for exploring the region. The parking lot is generally considered safe and well-lit, though some guests noted that parking can be challenging during peak times or when the lot is full, occasionally making ingress and egress a bit difficult. The property also features a pleasant creek running behind it, adding to the scenic appeal. Overall, guests appreciate the ability to explore the area without extensive travel, finding the location highly convenient for their vacation needs.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, attentiveness, and professionalism. The check-in process is often described as easy and informative, setting a welcoming tone for the stay. Many reviews highlight instances where staff went above and beyond to assist guests, including accommodating those with specific needs, such as handicapped individuals, or providing exceptional support during unexpected travel issues. Housekeeping is also praised for being attentive and consistent, ensuring rooms are well-maintained. While the vast majority of experiences are positive, a few guests reported minor issues such as staff not providing comprehensive details at check-in or occasional delays in addressing maintenance requests, including a concerning security issue with room assignment or doors left ajar.

Additional Information
This hotel is a family-run business, contributing to a homey atmosphere that many guests appreciate. It operates as an outside access hotel, meaning rooms are accessed directly from exterior corridors, which some guests find beneficial for reducing internal hall noise, though it can sometimes lead to increased humidity in rooms. The property is currently undergoing renovations, indicating ongoing efforts to update and improve facilities. For those traveling with children, the option to rent a Serta air mattress for a nominal fee is available. Guests have also noted the presence of Christian music playing in the lobby, contributing to a specific ambiance. The hotel has also shown a willingness to make accommodations for guests with disabilities, including modifying room features to ensure a comfortable stay.