Eastwest Hotel by Malone

This hotel offers a luxurious urban escape, distinguished by its central location that places guests within easy reach of Geneva's main attractions. It is particularly well-suited for sightseers and business travelers due to its proximity to the train station, the lake, and professional points of interest. Families also find it accommodating, with some rooms designed to comfortably host children and staff willing to assist with baby-related needs. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the attentive service provided by the staff. To enhance your stay, consider requesting a room away from the street for a quieter experience, and be sure to take advantage of the complimentary public transport pass offered by the hotel, which simplifies city exploration.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. Rooms are generally described as spacious, modern, and well-decorated, often featuring robes, slippers, and Clarins toiletries. Many appreciate the in-room coffee machine and fridge, though some note the minibar contents can be limited. The bathrooms are frequently praised for being luxurious and spacious, with some offering big showers and excellent water pressure. While some guests find the fitness center to be basic or small, the presence of a sauna is a welcome addition for relaxation. A charming courtyard or terrace provides a quiet oasis. Feedback on air conditioning is mixed, with some finding it effective and others reporting issues with temperature control or noise.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained daily. The beds are widely praised for their comfort, with many guests reporting a restful night's sleep on comfortable mattresses and quality linens. While the majority find the rooms quiet, some reviews mention noise levels from the street, particularly at night, or from other guests due to squeaky floorboards or doors. In-room amenities like the coffee machine and Clarins toiletries contribute to a comfortable stay. Some guests note the lack of universal plug sockets, requiring specific Swiss adapters.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite varied. Most guests describe the continental breakfast as good, with tasty croissants and a decent selection of items, while others find it basic, lacking variety, or expensive for what is offered. Some guests praise the attentive and friendly breakfast staff, though a few report less welcoming experiences. The hotel also features a bar and a restaurant, which some guests enjoyed for its atmosphere or specific offerings like fondue, but others were disappointed by limited selections or closures, especially on Sundays. Room service experiences are also mixed, with some finding it excellent and others less so.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Geneva. It is within easy walking distance of the train station, the lake, and numerous shops and restaurants. Key attractions like the Jet d'Eau and the Old Town are also readily accessible on foot. Public transportation, including bus stations, is very close by, providing easy access to the airport and other parts of the city. While the hotel's immediate vicinity is generally considered safe, some guests note that the surrounding neighborhood can feel a bit "rough" or is close to a "red light district," though many find this not to be intimidating. Parking is available, often through valet service or nearby private garages, but guests note there is no dedicated loading zone directly in front of the hotel.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond to ensure a positive experience, from providing quick check-in and accommodating early arrivals to offering valuable recommendations for local attractions and dining. The team is often described as welcoming and professional, contributing significantly to guest satisfaction. While most experiences are positive, a few guests report isolated instances of unhelpful service or issues with specific requests, such as luggage assistance or room servicing. Overall, the dedication of the staff is a recurring theme, enhancing the stay for many visitors.

Additional Information
The hotel offers a thoughtful pet-friendly policy, accommodating guests traveling with their small dogs. A significant benefit for all guests is the provision of a free public transport pass, which allows for convenient and cost-effective travel throughout Geneva. Guests should be aware that while the hotel aims for a quiet atmosphere, some rooms may experience street noise, particularly if windows are open. The hotel's accessibility for guests with mobility challenges is noted as potentially difficult due to some steps leading to the elevator. Some guests also mention that the hotel's bar or restaurant may have limited hours or be closed on certain days, which is worth checking in advance.