Hard Rock Hotel Cancun

Boulevard Kukulcan, Km 14,577500CancunMexico
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About Hard Rock Hotel Cancun

Listen to some tunes and sip on an icy drink south of the border at The Hard Rock Hotel Cancun. The hotel’s location allows guests to experience the best the Cancun has to offer.

The hotel features an outdoor pool, fitness centre and spa services. A free children’s club is available for the young ones.

Rooms feature premium bedding, blackout drapes and an LCD TV. Free Wi-Fi is also available for guest’s convenience.

There are six restaurants and bars on the property. Zen, which features Asian cuisine, is a good place to enjoy a dinner. Pizzeto restaurant, which is open for lunch and dinner, offers plenty of pizza options.

The Hard Rock Hotel Cancun is located in Cancun’s hotel zone, within a few kilometres of the La Isla Shopping Mall and the El Rey Ruins. Aquaworld, offering snorkelling and other outdoor water activities, is a 20-minute walk from the hotel. This accommodation is also known as All Inclusive Hard Rock Hotel, All Inclusive Hard Rock Hotel Cancun, Cancun Hard Rock Hotel, and Hard Rock All Inclusive.


Boulevard Kukulcan, Km 14,5, 77500, Cancun, Mexico
Telephone: +52(998)8813600 | Fax: +52(998)8813601 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Sun loungers
  • Direct beach access
  • Doctor on site
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Cosmetic mirror
  • Desk
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Massage
  • Sauna
  • Turkish bath / Hammam
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Family friendly.

The hotel is a good place to vacation with the entire family. The hotel offers options like a children’s only pool, free children’s club and childcare. The hotel does their best to ensure that the little ones will be kept safe and entertained while the ad

Rock star treatment.

The staff at the hotel do a marvellous job of ensuring that you receive the rock star treatment according to guests. From friendly and timely service at the poolside bar to quality service at the hotel’s restaurants, the professional staff helps make the

Scrumptious food.

The food offerings at the hotel have proven to be popular. Guests note that the variety of food, including Mediterranean, Mexican, Brazilian, Italian, and Asian choices provides you a world of dining options.

Negative Reviews

Bad credit.

Many guests have mentioned how dissatisfied they were with the resort’s credit-card system. The system requires guests to pay a 20 per cent service fee for any item purchased using a card and many noted how that fee inflated the cost of that item more tha

Noise at an 11.

The hotel has been noted as having poor soundproofing in rooms and guests have mentioned how they could hear noises, such as children crying or doors slamming from nearby rooms. Visitors point out that the paper-thin quality of the walls has made it feel

Oldies-style decor.

The décor at the resort doesn’t match up to the standards that many expect from Hard Rock Hotel Resorts. Some guests mentioned the resort as having old looking carpets and bed sheets also smelling a bit off.

Rating Overview

Rating trivago Rating Index ® based on 2360 reviews across the web
8.5 /10
  • Expedia
    8.2 /10
  • Hotels.com
    7.8 /10
  • ebookers.com
    10 /10
  • Other Sources
    8.7 /10
8.5 out of 10 based on 2360 reviews