Detailed review by conera
I stayed at this so called "holiday village" between April 26 thru April 30, 2007 for four nights and I had a terrible experience with this hotel. I and my friend had booked for two separate single rooms for our holiday but he, for health reasons, did not show up. The hotel forced me to pay for two rooms for four nights. At first they even insisted they would not even give me the keys for the second room but because they made me pay for it, later they relented and handed over the keys. So I stayed in a hotel as a single person, occupying two rooms (one of which I never used) and paying for two people. A nice and reasonable gesture that cares for customer satisfaction would have been, if not a total, but a partial refund of the second room which was never used. Or they could extend my stay for one free night ,etc. There are million ways to make a customer feel satisfied but the management chose none.
Now for the hotel. The rooms are very average but they all are ant infested. In spite of my repeated requests, the management was very slow in trying to clear up the infestation. So I had to fight with little ants in my bed for every night of my stay.
The top personnel is very rude and insensitive to customers needs and their conversational english and german is very poor.
In their all inclusive system their restaurant meals are simply terrible. I recommend only fresh vegetables and fruits to people who go to this hotel. I suspect some of the other foods, if they are not consumed, are reoffered on successive days. I had a mild case of food poisoning there in the first day of my stay and thereafter I started to avoid all cooked food.
Their beach facilities are small and poorly designed. In spite of the bright sun no beach umbrellas were provided and people were left to roast under the sun.
Right behind the beach, there is a row of buildings on the hotel property but they are privately owned and have nothing to do with the hotel. This was shocking to me!
Inj summary I definitely do not recommend this hotel to travelers to Kemer area of Antalya, Turkey.
Crystal Aura Beach2
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