Detailed review by GandMBB
Very impressive building opposite the train station (no noise). We stayed for five nights in the Queen Mary Room. Parking is around the back of the hotel at £10 per night which I think is extortionate.
The corridors of the hotel are very impressive with statues and paintings abound. On entering the room we were quite happy in what we saw but on closer inspection we were not too happy. Nothing major but as we were staying five nights we were not too happy. Lovely newish bathroom apart from the shower which was in the bath with a shower curtain the shower head had seen far better days as had the bath, it was diffecult getting any wateron ones body, surely not a premier four star! No working extraction in the bathroom (reception said this was because it was an old building...come on!)
When asked for a iron and board the first did not work, the second had no thermastat (told by reception that this should not matter) The third iron/board took over half an hour to arrive. I would have thought a premier four star should have had an iron/board in the room. About an hour wasted.
We asked for a move which we got the next day to the Kings part of the hotel, the new part. New yes, modern yes, but nothing special. The corridors reminded me of Premier Inn, which isnt bad but this is a four star.
Food in the restaurant very good, service very good. Food in the bar......well about £14.00 for an ok Beefburger/chips etc very expensive. Staff seemed short in the Waiting Room bar which led to messy tables, glasses piling up on the bar something which I am not used to in a four star. Breakfast was fair.
All in all we did enjoy our time at the Queen but it is a little rough around the edges, something just lacking in some way.
Would I stay again........possibly
Best Western Premier Queen5
