Detailed review by trivago traveller
After researching the Norbreck Hotel on the internet we were excited to visit, however as soon as we had pulled up on the carpark I knew that we had booked the wrong hotel. The reception area was dirty and smelt musky and after being told to wait for check in we decided to wait in the bar area. This also had an unpleasant aroma and the bar man was unfriendly and had a bad attitude with us. Not wanting to be negative we looked forward to checking in How wrong were we!! The smell hit us as soon as we walked in, stale smoke it was disgusting, even my boyfriend (who smokes) was shocked at how bad it was. The furniture was not much better it was old, tatty and dull. The bathroom floor was sticky and dirty as were the carpets in the room. The windows were filthy and were covered in bird muck. My sisters room was not much better she found a packet of airwaves with a dirty retainer case!! So much for the cleaners!!. After complaining to reception we were told their was nothing we could do. We found the hotel so bad that even though we had booked for two nights we ended up leaving after just one. As we went to check out on what should of been our secound day staff ignored us and simply said (after ten minutes of waiting at an empty reception desk) "just leave the key on the side" We are currently in the process of trying to get a refund for the secound night that we didnt stay. I would not recommend this hotel to anyone.
Britannia Norbreck Castle1
