Detailed review by Jean1
Jean1
Paignton,Devon, United Kingdom67%
Stayed at this hotel for 2 nights bed & breakfast at the end of July 2009. On arrival, after a long journey, we were kept waiting & our presence was not even acknowledged at reception, whilst the receptionist was dealing with a problem encountered by the customer in front of us. Our room was a luxury double, having been recently refurbished. It was located at the rear of the hotel, directly above the large and noisy extractors from the kitchen, and there was considerable aircraft noise from Stansted, with planes taking off every few minutes. The temperature in the room was 28/29 degrees, and opening the window let in unpleasant cooking fumes as well as excessive aircraft noise. The bar area was completely understaffed, tables left uncleared, customers kept waiting. Drinks very overpriced with additional service charge added to bill. Breakfast was buffet-style served on cold plates at lukewarm temperature - horrible! One of the most expensive hotels we have stayed in for bed & breakfast, but not one that we would recommend to others. A very disappointing experience!
Great Hallingbury Manor3
