Detailed review by trivago traveller
The hotel was in a very good location. Rooms were nice and clean, with excellent view. However, I had an awful experience with a man that was given my room by mistake, while I had another 1.5 day if reservation...!!!This was annoying enough. The worst thing was that I complaint to the reception, they insisted that there was no reservation under my name form the additional night (which was was their mistake) and they were not convinced till I showed them the e mail with the details of the reservation. I don't really know what would happen if i hadn't print out my e mail. They even asked me to pay more.....!!!!!!!No one apologised for all these things. I would have liked to have at least some apologies...At least.
Park Inn Berlin-Alexanderplatz